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 3312 Dumps with Practice Exam Questions Answers

Questions: 66 questions

Last Update: Mar 19, 2023

Avaya Certification Exam 3312 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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3312 Questions and Answers

Question # 1

You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).

Which configuration options do you need to configure to accomplish this?

A.

Media Servers and Routes

B.

Media Servers and Media Services and Routes

C.

Routes and Contact Types

D.

CDNs (Route Points) and Skillsets

Question # 2

A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

A.

Transition

B.

Setup

C.

Processing

D.

Queue

Question # 3

Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server.

Which statement correctly describes how the Route Number field is used?

A.

The route number must match a route created in the telephone system.

B.

The route number must match a variable name in the Orchestration Designer.

C.

The route number must be defined in global settings before it can be referenced in Route Definition.

D.

The route number is used in scripting to reference a specific recording or music.

Question # 4

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

A.

User type

B.

Login ID

C.

Create CCT Agent

D.

CCMA Login Account Details

Question # 5

A customer with Avaya Aura® Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.

What needs to be done to link the supervisor definition to a web administrative user definition?

A.

In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.

B.

Create a new user in Access and Partition Management, and assign a password.

C.

Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.

D.

In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.