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 3312 Dumps with Practice Exam Questions Answers

Questions: 66 questions

Last Update: May 20, 2024

Avaya Certification Exam 3312 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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3312 Questions and Answers

Question # 1

You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).

Which configuration options do you need to configure to accomplish this?


Media Servers and Routes


Media Servers and Media Services and Routes


Routes and Contact Types


CDNs (Route Points) and Skillsets

Question # 2

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.

Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?


Historical Statistics


Real Time Statistics


Real Time Reporting


Application Threshold Class

Question # 3

When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?









Question # 4

Refer to the exhibit.

The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.

Using a Queue block, under which tab would the Most Logged in Agents be configured?









Question # 5

You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.

What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?


Create a new music skillset.


Create a route with the name of the music content group on AAMS.


Create a new music Call Presentation Class.


Create a new music Control Directory Number (CDN).