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 3313 Dumps with Practice Exam Questions Answers

Questions: 63 questions

Last Update: Nov 25, 2023

Avaya Certification Exam 3313 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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3313 Questions and Answers

Question # 1

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?


Contact Summary




Agent Performance



Question # 2

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)


Contacts %Abandoned


Contacts Redirected


Contacts Answered


Contacts Offered

Question # 3

The SIP CTI link between a SIP-enabled Avaya Aura® Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.

Which three objectives does secure communication commonly aim to achieve? (Choose three.)




Public Key






Private Key

Question # 4

Refer to the Exhibit.

In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?











Question # 5

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)






C.Avaya Aura Media server (AAMS) addresses


Customer telephone number