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 SIAMP Dumps with Practice Exam Questions Answers

Questions: 56 questions With Step-by-Step Explanation

Last Update: Nov 11, 2024

SIAMP Question Includes: Single Choice Questions: 56,

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SIAMP Questions and Answers

Question # 1

ZYX completed the Discovery and Strategy stage one week ago. The Plan and Build stage is expected to take six months to complete. ZYX would like to put a service integrator in place before they complete the design of the detailed SIAM model

The outline SIAM model proposed that ZYXS would be an internal service integrator because of their service integration capabilities Additional staff would be recruited to provide additional capacity. The development and support staff from ZYXS would be transferred to ZYXD to become an internal service provider.

The CEO does not want to use a hybrid or lead supplier structure Because of the internal capabilities of ZYXS, no evaluation has been done for using an external service integrator

The ZYXS IT Director has just announced that she. and all ten staff identified to work as the service integrator, are leaving ZYXS in four weeks They intend to form their own company ZSSIAM, specializing in providing service integration services

OUTSCO is a global provider of a range of outsourced services They are in the last year of a 10-year contract to provide services to ZYXUK Over the last 2 years their performance has decreased OUTSCO can also provide service integration services They have a good reputation as a flexible and reliable service integrator who are willing to amend their SIAM model.

SIAMRUS is a global provider of service integration services in the manufacturing sector Their SIAM model includes a standardized process model, with every provider using the same process, a shared toolset owned by SIAMRUS, and 5 contracted service providers They recently provided an outline SIAM strategy for ZYXUK

What is the best approach for ZYX to appoint a service integrator?

A.

Appoint SIAMRUS as the service integrator for ZYX without further analysis

B.

O Appoint ZSSIAM as the service integrator for ZYX without further analysis

C.

O invite OUTSCO, SIAMRUS and ZSSIAM to bid to be the service integrator

D.

Update the current contract with OUTSCO to include service integration

Question # 2

ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.

Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.

What is the most appropriate course of action the service integrator should take?

A.

Create a service improvement initiative for the treatment of emergency changes

B.

Impose service credits on NETSCO to compensate for the service level failure

C.

inform the management of NETSCO and let them deal with it as an operational matter

D.

introduce a service level target on changes implemented outside of the change control process

Question # 3

The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX

What is the most likely reason for this decision?

A.

Agile methods cannot be applied to a big bang implementation approach.

B.

The current service provider contracts have different termination periods.

C.

The service levels must be maintained throughout the entire transition

D.

The ZYXUK Directors want to use the approach suggested by SIAMRUS

Question # 4

ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.

In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost

What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

A.

A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model

B.

Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.

C.

Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.

D.

The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs

Question # 5

ZYX has used a phased approach for implementing the SIAM model

-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem

-NETSCO had all network services transitioned to them

-OUTSCO has been selected to provide hosting services

The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.

The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented

What approach should be taken to resolve incidents and problems caused by the transition of services?

A.

Complete the transition over a weekend when the number of people using the services will be low

B.

Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

C.

Establish a data room containing all information about the services so that facts and data can be quickly checked

D.

Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO