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 GCP-GC-REP Dumps with Practice Exam Questions Answers

Questions: 35 questions

Last Update: Jul 21, 2024

Genesys Certification Exam GCP-GC-REP has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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GCP-GC-REP Questions and Answers

Question # 1

What is the time interval for tracking metrics in Genesys Cloud?


20 mins


30 mins


40 mins


10 mins

Question # 2

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?





Question # 3

How can we monitor the real-time statistics for all queues?


Performance > Queues Activity


Performance > My Queues Activity


Performance > Queues Performance


Performance > Queues

Question # 4

Which definition matches the performance view for Agents?


Used to monitor real-time contact center metrics.


Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.


Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.


Used to view historical data only.


Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question # 5

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for



14 days


90 days


7 days


30 days