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GCP-GC-REP Questions and Answers

Question # 6

The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for

.

A.

14 days

B.

90 days

C.

7 days

D.

30 days

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Question # 7

Which definition matches the performance view for Agents?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 8

How can we monitor the real-time statistics for all queues?

A.

Performance > Queues Activity

B.

Performance > My Queues Activity

C.

Performance > Queues Performance

D.

Performance > Queues

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Question # 9

What is the time interval for tracking metrics in Genesys Cloud?

A.

20 mins

B.

30 mins

C.

40 mins

D.

10 mins

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Question # 10

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.

Yes

B.

No

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