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 GE0-806 Dumps with Practice Exam Questions Answers

Questions: 85 questions

Last Update: Nov 24, 2023

Genesys Certification Exam GE0-806 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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GE0-806 Questions and Answers

Question # 1

What is the duration for an interaction volume Template?


1 day


1 week


l month


l year

Question # 2

When does WFM web place a trade "in review"?


The agent schedules have different trade rules


The agent schedules have the same trade rules


Either agent is trading days off for working days


Either agent has a scheduled exception with the delete rule enabled

Question # 3

Using which application can you backup the WFM Database?


Genesys Administrator


WFM Database Utility


WFM Backup Utility


WFM Configuration Utility



Question # 4

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?


Schedule States Report


Activity weekly Schedule Report


Schedule Summary Report


Schedule State Totals Report

Question # 5

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?


Workforce Management


Outbound Contact


Universal Routing


Solution Reporting