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 GCX-ARC Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Dec 2, 2023

Genesys Certification Exam GCX-ARC has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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GCX-ARC Questions and Answers

Question # 1

Select all the possible measurements for the selection timeout of every menu. (Choose two.)











Question # 2

Which of the following components can be added to scripts? (Choose all that applies.)


Visual Basic Control




Call Flow




Web Page



Question # 3

Why must you create queues for ACD functionality to work?


Queues are the waiting lines for the agents who will be assigned interactions through ACD


Queues provide ACD with a means to determine the skill level requirement of an interaction


Queues are the waiting lines for interactions that are routed using ACD


Queues match agents to an appropriate interaction using ACD

Question # 4

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?






Dynamic Views


All of the above

Question # 5

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?






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