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 GCP-GC-ADM Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Nov 29, 2023

Genesys Certification Exam GCP-GC-ADM has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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GCP-GC-ADM Questions and Answers

Question # 1

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?


The group is in the wrong Organization


Group chat is only available to administrators


The group is set to members only and they are not members of the group


The group is set to public

Question # 2

What is the purpose of the Wrap-up code mappings?


The mappings allow you to associate some behavior with the wrap-up code, such as callback time


The mappings allow you to associate wrap-up codes to specific campaigns


The mappings configures outbound dialing to flag a single number or the entire contact as uncallable, or the right party contacted, based on the wrap-up code assigned to the interaction


The mappings allow you to associate wrap-up codes to specific queues

Question # 3

What is the Alerting Timeout with regard to Queue configuration?


This is how long the interaction will alert before disconnecting


This is how long the agent has to complete after call work


This is how long the interaction will wait to begin alerting the agent


This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

Question # 4

Which option provides the ability for an email interaction to be interrupted by voice?


Admin>Contact Center>Utilization


Admin>Contact Center>ACD Skills




Admin>Routing>Disconnect Interactions

Question # 5

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?


The ability to receive and route specific tweets to agents so that they can respond to those tweets


The ability to create and manage a Facebook page


The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets


The ability for customers to access their accounts via social media channels