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 500-442 Dumps with Practice Exam Questions Answers

Questions: 59 questions

Last Update: Nov 23, 2022

Cisco Certification Exam 500-442 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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500-442 Questions and Answers

Question # 1

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)


allows agents to re-skill to a different skill group or team


automates Text to Voice Bot Configurations


allows different groups of users to configure APIs based on their roles


obtains data from the base solution's database, known as Data Sources


customizes the visual presentation of the reports

Question # 2

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)


view Team gadget in Finesse


answer Calls from Skill groups and PQs


CUC login


log in to CCE admin



Question # 3

What is the goal of identifying a call type?


to ensure the correct Skill Target is selected


to ensure the call goes to the correct MRD


to ensure the contact is handled by the correct CCE Routing Script


to ensure the call reaches the agent in the correct queue

Question # 4

What are two possible Outbound Dialing Modes? (Choose two.]


Direct Predictive Mode


Preview Mode


Progression Mode


Accept Mode


Predictive Mode

Question # 5

What does Precision Routing use to determine if an agent is part of its pool?