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 500-442 Dumps with Practice Exam Questions Answers

Questions: 59 questions

Last Update: Apr 2, 2023

Cisco Certification Exam 500-442 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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500-442 Questions and Answers

Question # 1

Which two steps are required to configure RONA for CCE? (Choose two.)






CCE Web Admin


Scripting logic


Skill target configuration

Question # 2

What are two descriptions for the Agent Targeting Rule? (Choose two.)


Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).


Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).


The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.


Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).


The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Question # 3

What are the two main features of the Cisco VVB? (Choose two.)


provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities


allows an agent to retrieve the required information through voice commands without interacting with a customer


supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities


provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time


allows customers to retrieve the required information through voice commands without interacting with an agent

Question # 4

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)


Routing Layouts




Routing scripts




Reason Codes

Question # 5

What does Precision Routing use to determine if an agent is part of its pool?