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 500-442 Dumps with Practice Exam Questions Answers

Questions: 59 questions

Last Update: Nov 23, 2022

Cisco Certification Exam 500-442 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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500-442 Questions and Answers

Question # 1

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

A.

allows agents to re-skill to a different skill group or team

B.

automates Text to Voice Bot Configurations

C.

allows different groups of users to configure APIs based on their roles

D.

obtains data from the base solution's database, known as Data Sources

E.

customizes the visual presentation of the reports

Question # 2

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

A.

view Team gadget in Finesse

B.

answer Calls from Skill groups and PQs

C.

CUC login

D.

log in to CCE admin

E.

CUCMAPI

Question # 3

What is the goal of identifying a call type?

A.

to ensure the correct Skill Target is selected

B.

to ensure the call goes to the correct MRD

C.

to ensure the contact is handled by the correct CCE Routing Script

D.

to ensure the call reaches the agent in the correct queue

Question # 4

What are two possible Outbound Dialing Modes? (Choose two.]

A.

Direct Predictive Mode

B.

Preview Mode

C.

Progression Mode

D.

Accept Mode

E.

Predictive Mode

Question # 5

What does Precision Routing use to determine if an agent is part of its pool?

A.

Skills

B.

Attributes

C.

Expressions

D.

Teams