500-442 Questions and Answers

Dialed Numbers are the numbers that are dialed to reach the CCE, and Agents refer to the user accounts that are used to access the CCE. Routing Scripts and Administrative Scripts are scripts that are created to define the behavior of the CCE, and Deleted Objects are objects that have been removed from the CCE.

References: A. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/ccceig/ccceig_web.html  B. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/ccceig/ccceig_web.html

the two role types that have access to CUIC reporting objects maintained through a system of Roles and Permissions are Dashboard Administrator and Security Administrator.

the two servers that can be accessed from the Web Administration tool are CVP and Finesse. CVP stands for Customer Voice Portal and is a platform for developing advanced voice applications, and Finesse is a browser-based client for Contact Center agents.