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100-140 Question Includes: Single Choice Questions: 21, Multiple Choice Questions: 5, Hotspot: 9, Drag Drop: 7,
Move each help desk term from the list on the left to the scenario it describes on the right.
You can use each option once, more than once, or not at all.
Note: You will receive partial credit for each correct response.
A user has low storage on an iPhone.
You need to tell the user how to increase available storage.
For each action, select Yes if it helps the user increase available storage, or No if it does not.
Note: You will receive partial credit for each correct selection.
A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:
Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.
While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).
Which two actions could you take to resolve the problem? (Choose two.)
Note: Each correct answer presents a complete solution.
A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?
You resolve a customer's printing issue.
How should you document the incident?
Customers Passed
Cisco 100-140
Average Score In Real
Exam At Testing Centre
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TESTED 10 Aug 2025
