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 33810X Dumps with Practice Exam Questions Answers

Questions: 48 questions

Last Update: Apr 10, 2024

Avaya Certification Exam 33810X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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33810X Questions and Answers

Question # 1

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.

Which additional information is also needed?

A.

The salaries of the executives In the meeting

B.

The design diagram for discussion with customer

C.

The Avaya solutions and services Avaya could offer

D.

The model numbers of the existing contact center equipment

Question # 2

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

A.

Avaya IX ™ Workplace

B.

Avaya Callback Assist

C.

Avaya IX ™M Workspaces

D.

Avaya Agent Desktop

Question # 3

Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A.

Avaya technical staff

B.

Avaya Development team

C.

Avaya Support

D.

Avaya Professional Services

Question # 4

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.

Which application programming interface type is used to publish the CCT functions?

A.

Microsoft .NET

B.

Open Database Connectivity (ODBC)

C.

Open Computing Language (OpenGL)

D.

Simple Direct Media Layer

Question # 5

Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A.

4

B.

2

C.

1

D.

3