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VERISME Questions and Answers

Question # 1

New technology has led to changes within organizations.

Which is one of these changes?


Services are driven by stable management practices which discourage technology innovation.


Services can be delivered from anywhere to anywhere.


Services now undergo a more rigid functional change approach within organizations.


Services that rely on traditional rigid management approaches are preferable to organizations.

Question # 2

What activity is part of the Provide stage?









Question # 3

Digital transformation requires a new approach to service management within organizations.

Where is the ownership of service management principles situated in an organization?


Business owns service management.


IT owns service management.


Service management is outsourced to a third-party supplier.


Service management is owned across the whole organization.

Question # 4

What is the main reason VeriSM™ re-defines traditional service management?


VeriSM™ divides service management within an organization into separate entities so all entities can work autonomously.


VeriSM™ focuses on the big picture and does not provide practices for specific organizations.


VeriSM™ incorporates new technologies and therefore helps IT departments with digital transformation.


VeriSM™ regards the entire organization as the service provider with capabilities that work together.

Question # 5

What is the most important element of creating a service culture?


Empowering the employees to make decisions on their own


Measuring the service culture in order to identify improvement ideas


Showing the consumer that they are valued by actions ratherthantelling them


Training employees and managers in good service behavior