Weekend Sale - Special 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: 70dumps

 Salesforce-Contact-Center Dumps with Practice Exam Questions Answers

Questions: 205 questions

Last Update: May 17, 2024

Salesforce-Contact-Center Question Includes: Single Choice Questions: 204, Multiple Choice Questions: 1,

Salesforce-Contact-Center Exam Last Week Results!

20

Customers Passed
Salesforce Salesforce-Contact-Center

93%

Average Score In Real
Exam At Testing Centre

95%

Questions came word by
word from this dump

An Innovative Pathway to Ensure Success in Salesforce-Contact-Center

DumpsTool Practice Questions provide you with the ultimate pathway to achieve your targeted Salesforce Exam Salesforce-Contact-Center IT certification. The innovative questions with their interactive and to the point content make your learning of the syllabus far easier than you could ever imagine.

Intensive Individual support and Guidance for Salesforce-Contact-Center

DumpsTool Practice Questions are information-packed and prove to be the best supportive study material for all exam candidates. They have been designed especially keeping in view your actual exam requirements. Hence they prove to be the best individual support and guidance to ace exam in first go!

Salesforce-Contact-Center Downloadable on All Devices and Systems

Salesforce Accredited Professional Certification Salesforce-Contact-Center PDF file of Practice Questions is easily downloadable on all devices and systems. This you can continue your studies as per your convenience and preferred schedule. Where as testing engine can be downloaded and install to any windows based machine.

Salesforce-Contact-Center Exam Success with Money Back Guarantee

DumpsTool Practice Questions ensure your exam success with 100% money back guarantee. There virtually no possibility of losing Salesforce Accredited Professional Certification Salesforce-Contact-Center Exam, if you grasp the information contained in the questions.

24/7 Customer Support

DumpsTool professional guidance is always available to its worthy clients on all issues related to exam and DumpsTool products. Feel free to contact us at your own preferred time. Your queries will be responded with prompt response.

Salesforce Salesforce-Contact-Center Exam Materials with Affordable Price!

DumpsTool tires its level best to entertain its clients with the most affordable products. They are never a burden on your budget. The prices are far less than the vendor tutorials, online coaching and study material. With their lower price, the advantage of DumpsTool Salesforce-Contact-Center Salesforce Contact Center Accredited Professional Exam Practice Questions is enormous and unmatched!

Salesforce Salesforce-Contact-Center Practice Exam FAQs

1. To what extent DumpsTool Salesforce-Contact-Center products are relevant to the Real Exam format?

DumpsTool products focus each and every aspect of the Salesforce-Contact-Center certification exam. You’ll find them absolutely relevant to your needs.

2. To what extent DumpsTool’s products are relevant to the exam format?

DumpsTool’s products are absolutely exam-oriented. They contain Salesforce-Contact-Center study material that is Q&As based and comprises only the information that can be asked in actual exam. The information is abridged and up to the task, devoid of all irrelevant and unnecessary detail. This outstanding content is easy to learn and memorize.

3. What different products DumpsTool offers?

DumpsTool offers a variety of products to its clients to cater to their individual needs. DumpsTool Study Guides, Salesforce-Contact-Center Exam Dumps, Practice Questions answers in pdf and Testing Engine are the products that have been created by the best industry professionals.

4. What is money back guarantee and how is it applicable on my failure?

The money back guarantee is the best proof of our most relevant and rewarding products. DumpsTool’s claim is the 100% success of its clients. If they don’t succeed, they can take back their money.

5. What is DumpsTool’s Testing Engine? How does it benefit the exam takers?

DumpsTool Salesforce-Contact-Center Testing Engine delivers you practice tests that have been made to introduce you to the real exam format. Taking these tests also helps you to revise the syllabus and maximize your success prospects.

6. Does DumpsTool offer discount on its prices?

Yes. DumpsTool’s concentration is to provide you with the state of the art products at affordable prices. Round the year, special packages and discounted prices are also introduced.

Salesforce-Contact-Center Questions and Answers

Question # 1

The customer aims to automate repetitive tasks like case escalation. Which functionality can streamline this?

A.

Workflow Rules

B.

Case Escalation Matrix

C.

Entitlement Management

D.

Omni-Channel Routing

Question # 2

You need to validate case closure accuracy and completeness. Which tool helps with this?

A.

Case Closure Rules automatically closing cases based on predefined criteria and ensuring required fields are filled.

B.

Data Validation Rules on case fields requiring specific formats or preventing invalid entries before closure.

C.

Case History review for completeness and verification of resolution details before final closure.

D.

All of the above, contributing to ensuring accurate and complete case closure for efficient data management.

Question # 3

Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?

A.

Process Builder sequences defining IVR menus and routing options based on caller selections.

B.

Flow Builder with visual drag-and-drop interface for designing and configuring IVR menus.

C.

Einstein Bots programmed to understand spoken language and handle inquiries without agent intervention.

D.

All of the above, depending on the complexity of the desired IVR functionalities.

Question # 4

A project sponsor has informed a consultant that customer satisfaction is their top..

Which Contact Center metric should the consultant prioritize improving?

A.

Average Handle Time

B.

Average Wait Time

C.

First Call Resolution(correct)

Question # 5

The most suitable Service Cloud Voice feature for Ursa Major Solar to

protect customer information during phone interactions is:

Pause/Resume Call Recording

A client requires that their Messaging for Web customers are able to see

wait times when starting an interaction. They also want to allow a banner to

inform customers that chats are unavailable outside of business hours.

What are some of the required configurations in this solution?

A.

Business Hours active, Estimated Wait Time activated Omni-Channel

Queue of flows and custom Business Hours Messaging in the flow

B.

Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time

active and Business Hours added to the Embedded Deployment

C.

Estimated Wait Time activated, Event Flow routing Business Hours set,

and Lite Shoe class in the Pre-Chat form