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 Energy-and-Utilities-Cloud Dumps with Practice Exam Questions Answers

Questions: 40 questions

Last Update: May 17, 2024

Energy-and-Utilities-Cloud Question Includes: Single Choice Questions: 21, Multiple Choice Questions: 19,

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Energy-and-Utilities-Cloud Questions and Answers

Question # 1

An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.

Which two courses of action should the consultant recommend?

A.

Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.

B.

First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.

C.

To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.

D.

Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

Question # 2

An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.

Which two functionalities should the energy and utilities consultant use for the customer data model?

A.

Use the Account Contact Relation object

B.

Use the Consumer Account record type

C.

Enable Person Accounts to model consumers.

D.

Use Contacts just for B2B scenarios.

Question # 3

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.

Which two pricing metadata are needed when defining this price with Industries CPQ?

A.

A Pricing Plan Entry, with type as Price and charge type as Recurring

B.

A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

C.

A Price List Entry, with amount as $60. currency as USD and charge type as Recurring

D.

A Pricing Variable, with type as Price and charge type as Recurring

Question # 4

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A.

Some customers existed on a legacy billing system from previous contracts

B.

Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

C.

The potential customer began their journey using WhatsApp.

D.

Credit ratings are actively used as a pricing input for small and medium business customers

Question # 5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:

• Identify the caller

• Provide answers to questions about billing. consumption, and payments

• Add meter readings

• Manage user complaints.

• Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.

Which two functionalities should theconsultant use to achieve this?

A.

Configure the Energy and Utilities Contact Center Console available m the process horary

B.

Configure a custom Salesforce Service Cloud console.

C.

Configure custom OmniScripts and FlexCards to cover the requirements.

D.

Assign the relevant lightning pages to the energy company's service agent user profile