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C_C4H510_04 Questions and Answers

Question # 6

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A.

Maintenance plan

B.

Visit

C.

Contract

D.

Ticket

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Question # 7

Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A.

Territory

B.

Service organization

C.

Skills

D.

Measurement and reading

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Question # 8

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.

Working calendar

B.

Service contract

C.

Operating hours

D.

Maintenance plan

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Question # 9

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A.

Ticket

B.

Visit

C.

Maintenance plan

D.

Contract

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Question # 10

What does the system automatically generate when you create a new employee in SAP Service Cloud?

A.

Organizational unit

B.

Workflow rule

C.

Service agent

D.

Business user

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Question # 11

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

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Question # 12

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Web service message monitoring

B.

Custom reports

C.

Interactive dashboards

D.

Standard reports

E.

Inner join data sources

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Question # 13

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A.

Offline access is available

B.

Existing reports can be reused

C.

No security issues with mashup outside of corporate network

D.

Real-time data access

E.

No additional authorization concept is required

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Question # 14

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A.

Set up service categories and service catalogs.

B.

Create an account with the e-mail address of the customer.

C.

Set scoping questions and outgoing e-mail details in fine-tuning.

D.

Configure the e-mail address in the communication channel.

E.

Create an e-mail template for responses.

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Question # 15

Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

A.

Service Contract Management

B.

Registered Products and Installed Bases

C.

Sales Contact

D.

Service Notification

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Question # 16

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

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Question # 17

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.

Mandatory

B.

Read-only

C.

Query

D.

New field

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