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 ITILFND Dumps with Practice Exam Questions Answers

Questions: 503 questions

Last Update: Apr 14, 2024

Exin Certification Exam ITILFND has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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ITILFND Questions and Answers

Question # 1

Which practice involves the management of vulnerabilities that were not identified before the service went live?


Service request management


Problem management


Change control


Service level management

Question # 2

Identify the missing words in the following sentence.

When an organization has decided to improve a service, it should start by considering [?].


existing information


new methods


additional measurements


revised processes

Question # 3

Which statement about problems is CORRECT?


Problems are not related to incidents.


Problems must be resolved quickly in order to restore normal business activity.


Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.


Problem prioritization involves risk assessment.

Question # 4

What term is used to describe whether a service will meet availability, capacity and security requirements?









Question # 5

Which is an example o' a service request?


A request for normal operation to be restored


A request to implement a security patch


A request tor access to a file


A request to investigate the cause of an incident