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 ITIL Dumps with Practice Exam Questions Answers

Questions: 503 questions

Last Update: Jul 16, 2024

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ITIL Questions and Answers

Question # 1

What is the purpose of the ‘incident management’ practice?


To minimize the negative impact of incidents by restoring normal service operation as quickly as possible


To capture demand for incident resolution and service requests


To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents


To support the agreed service quality by effective handling of all agreed user-initiated service requests

Question # 2

Which are elements of the service value system?


Service provision, service consumption, service relationship management


Governance, service value chain, practices


Outcomes, utility, warranty


Customer value, stakeholder value, organization

Question # 3

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals


1 and 2


2 and 3


3 and 4


1 and 4

Question # 4

What considerations influence the supplier strategy of an organization?


Contracts and agreements


Type of cooperation with suppliers


Corporate culture of the organization


Level of formality

Question # 5

Which is one of the five aspects of service design?


Management information systems and tools


Risk analysis and management approach


Management policy for business case creation


Corporate governance and policy