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 ITIL Dumps with Practice Exam Questions Answers

Questions: 503 questions

Last Update: Nov 1, 2024

Exin Certification Exam ITIL has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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Exin ITIL Practice Exam FAQs

1. What is the Exin ITIL Exam?


The Exin ITIL Exam is a certification test based on the Information Technology Infrastructure Library (ITIL) framework. It assesses a candidate’s understanding of IT service management practices and principles.

2. What topics are covered in the Exin ITIL Exam?


The Exin ITIL exam covers the basics of ITIL, including key concepts, terminology, and the ITIL service lifecycle, which consists of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

3. What is the format fo the Exin ITIL Exam?


The Exin ITIL exam primarily consists of multiple-choice questions. Higher levels may incorporate scenario-based questions to assess your ability to apply ITIL principles in practical situations.

4. What is the passing score for the Exin ITIL Exam?


Candidates must score at least 65% to pass the Exin ITIL exam.

5. What is the difference between Exin ITIL and ITILFND Exams?


Exin is an organization that offers ITIL exams, while ITILFND specifically refers to the ITIL Foundation exam, which is the first step in the ITIL certification path.

6. What study materials are available for the Exin ITIL Exam?


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ITIL Questions and Answers

Question # 1

What is the purpose of the ‘incident management’ practice?

A.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.

To capture demand for incident resolution and service requests

C.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

D.

To support the agreed service quality by effective handling of all agreed user-initiated service requests

Question # 2

Which are elements of the service value system?

A.

Service provision, service consumption, service relationship management

B.

Governance, service value chain, practices

C.

Outcomes, utility, warranty

D.

Customer value, stakeholder value, organization

Question # 3

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question # 4

What considerations influence the supplier strategy of an organization?

A.

Contracts and agreements

B.

Type of cooperation with suppliers

C.

Corporate culture of the organization

D.

Level of formality

Question # 5

Which is one of the five aspects of service design?

A.

Management information systems and tools

B.

Risk analysis and management approach

C.

Management policy for business case creation

D.

Corporate governance and policy