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 ITIL-F Dumps with Practice Exam Questions Answers

Questions: 324 questions

Last Update: Jul 16, 2024

Exin Certification Exam ITIL-F has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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ITIL-F Questions and Answers

Question # 1

What do major incidents require?


Separate procedures.


Less urgency


Longer timescales


Less documentation

Question # 2

Which is an objective of the service design lifecycle stage?


To embed continual service improvement (CSI) in all service design activities


To ensure that all service design activities use the minimum amount of resources


To monitor service level targets as agreed in service level agreements


To create and maintain a portfolio of quantified services

Question # 3

Which describes a proactive trigger for problem management?


Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident


Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist


Suspicion or detection of a cause of one or more incidents by the service desk


Trending of historical incident records to identify one or more underlying causes

Question # 4

What is a characteristic of a process?


It requires a specific tool


It is performance driven and measureable


It provides generic technical skills and resources


It does not react to a specific trigger

Question # 5

Which is an objective of access management?


To efficiently respond to requests for granting access to services.


To defect changes of state that have significance for management of an IT service.


To assist with general information, complains or comments.


To minimize the impact of incidents that cannot be prevented.