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 ITIL-F Dumps with Practice Exam Questions Answers

Questions: 324 questions

Last Update: Oct 8, 2024

Exin Certification Exam ITIL-F has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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Exam At Testing Centre

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ITIL-F Questions and Answers

Question # 1

What do major incidents require?

A.

Separate procedures.

B.

Less urgency

C.

Longer timescales

D.

Less documentation

Question # 2

Which is an objective of the service design lifecycle stage?

A.

To embed continual service improvement (CSI) in all service design activities

B.

To ensure that all service design activities use the minimum amount of resources

C.

To monitor service level targets as agreed in service level agreements

D.

To create and maintain a portfolio of quantified services

Question # 3

Which describes a proactive trigger for problem management?

A.

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

B.

Analysis of an incident by a technical support group which reveals that an underlying problem exists,

or is likely to exist

C.

Suspicion or detection of a cause of one or more incidents by the service desk

D.

Trending of historical incident records to identify one or more underlying causes

Question # 4

What is a characteristic of a process?

A.

It requires a specific tool

B.

It is performance driven and measureable

C.

It provides generic technical skills and resources

D.

It does not react to a specific trigger

Question # 5

Which is an objective of access management?

A.

To efficiently respond to requests for granting access to services.

B.

To defect changes of state that have significance for management of an IT service.

C.

To assist with general information, complains or comments.

D.

To minimize the impact of incidents that cannot be prevented.