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 CIS-CSM Dumps with Practice Exam Questions Answers

Questions: 239 questions With Step-by-Step Explanation

Last Update: Sep 30, 2024

CIS-CSM Question Includes: Single Choice Questions: 144, Multiple Choice Questions: 93, Hotspot: 2,

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CIS-CSM Questions and Answers

Question # 1

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

A.

Hardware assets Most Voted

B.

Facility assets Most Voted

C.

Configuration assets

D.

Software licenses assets Most Voted

E.

Enterprise Software assets Most Voted

F.

Network assets

G.

Consumables assets

Question # 2

A contact can submit a self-registration request from the customer portal with a registration code. Which of the following roles can approve the request? (Choose three.)

A.

Customer service manager (sn_customerservice_manager)

B.

System administrator (admin) Most Voted

C.

Customer administrator (sn_customerservice.customer_admin) Most Voted

D.

Partner administrator [sn_customerservice.partner_admon] Most Voted

E.

Service organization administrator (sn_customerservice.service_organization_admin)

Question # 3

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

A.

Reduces call volume

B.

Makes it easier for Agents to manage case volume

C.

Allows access to Knowledge Articles that are related to products owned by a customer

D.

Information about customer’s service contract

Question # 4

Based on which out-of-box attributes can Special Handling Notes be applied to cases?

Choose 3 answers

A.

Product Model

B.

Account

C.

Service Contract

D.

Contact

E.

Install Base Item

Question # 5

Customer service agents can use Agent Assist to search for information from an interaction. BY DEFAULT, what are the available search sources? (Choose three.)

A.

Knowledge articles

B.

Service catalog

C.

Communities

D.

Consumer service portal

E.

Customer service portal