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CIS-CSM Questions and Answers

Question # 6

Which of the following are channels? (Choose two.)

A.

Contacts

B.

Web

C.

Chat

D.

Article

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Question # 7

If only one user reports a content for moderation, the content will be hidden.

A.

True

B.

False

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Question # 8

What is required to enable the Follow the sun field on the Customer Service Case form?

A.

Nothing, it is a standard field

B.

The value property on the form must be set to true

C.

The plugin ‘com.snc.csm_time_recording’ needs to be activated

D.

The value property on the form must be set to true and the field added to the case form

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Question # 9

What module is used to create Case Record Producers?

A.

Case Record Producers

B.

Edit Records

C.

Record Producers

D.

Maintain Records

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