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 7497X Dumps with Practice Exam Questions Answers

Questions: 67 questions

Last Update: Jul 5, 2022

Avaya Certification Exam 7497X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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7497X Questions and Answers

Question # 1

Which statement about Avaya Oceana® CSC and ACS integration is true?


CSC communicates with Communication Manager through the DLG Interface in the AES.


CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.


CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.


CSC uses AES to control and monitor Session Manager voice calls and resources.

Question # 2

While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?









Question # 3

Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana® core component?


Unified Collaboration Administration (UCA)


Call Server Connector (CSC)


Unified Collaboration Model (UCM)


Engagement Designer (ED)

Question # 4

A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).

Which log will show more relevant logs for UAC?









Question # 5

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.

What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?









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