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 ITIL-4-Specialist-Create-Deliver-and-Support Dumps with Practice Exam Questions Answers

Questions: 73 Questions and Answers With Step-by-Step Explanation

Last Update: Jun 22, 2025

ITIL-4-Specialist-Create-Deliver-and-Support Question Includes: Single Choice Questions: 73,

ITIL-4-Specialist-Create-Deliver-and-Support Questions and Answers

Question # 1

A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A.

Increase the total number of employees focusing on new hires with expertise in emerging technologies

B.

Invest in targeted training programmes for existing staff in relevant emerging technologies

C.

Outsource the development of new technology segments to specialized vendors

D.

Restructure the organization to create specialized departments for emerging technologies

Question # 2

An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?

A.

Determine where work is sitting in queues

B.

Introduce additional sources of demand

C.

Compare the map to actual activities

D.

Automate repeatable work activities

Question # 3

A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?

A.

Adopting a 'big bang' approach for all integrations simultaneously

B.

Implementing point-to-point integration for each system

C.

Using incremental delivery for the integration of multiple components

D.

Choosing direct integration with no predetermined order for deployment

Question # 4

What approach can ensure testing happens earlier in the development lifecycle?

A.

Service integration and management

B.

Managing work as tickets

C.

Shift-left

D.

Robotic process automation

Question # 5

A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed.

Which factor would MOST LIKELY influence the need for multiple value streams?

A.

The methods used to manage the development work

B.

Whether the service is being created for internal or external customers

C.

The number of practices required to support the service

D.

The number of suppliers that will be used to source service components

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