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ITIL-4-Specialist-Create-Deliver-and-Support Question Includes: Single Choice Questions: 73,
A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?
A large organization is planning to integrate multiple systems into its existing IT infrastructure. What approach should the organization consider to achieve effective integration?
What approach can ensure testing happens earlier in the development lifecycle?
A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?
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The ITIL 4 Specialist: Create, Deliver and Support (CDS) exam is a globally recognized certification offered by PeopleCert. It validates your ability to design, deliver, and manage digital products and IT-enabled services. It focuses on service management practices, value streams, and modern ways of working, making it essential for IT professionals aiming to advance their careers.
This exam is best suited for IT service managers, support staff, operations managers, and professionals involved in designing and delivering IT services. It is also valuable for anyone seeking to advance their career in IT service management.
The exam covers topics such as:
The exam consists of 40 multiple-choice questions. Candidates must score at least 70% (28 correct answers) to pass. The duration is 90 minutes, and it is a closed-book exam.
Candidates must have completed the ITIL 4 Foundation certification before attempting the CDS exam.
The ITIL 4 Specialist: Create, Deliver and Support (CDS) exam focuses on designing, building, and delivering IT-enabled services, covering areas like service design, development, testing, and team engagement. In contrast, the ITIL 4 Specialist: Monitor, Support and Fulfil (MSF) exam emphasizes monitoring service performance, providing user support, and managing service requests to ensure smooth operations.
The certification demonstrates expertise in IT service management, making you a preferred candidate for roles in IT operations, support, and service delivery. It opens doors to higher-paying positions and global opportunities.
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TESTED 02 May 2026
