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 ITIL-4-Foundation Dumps with Practice Exam Questions Answers

Questions: 532 questions

Last Update: Mar 25, 2024

ITIL-4-Foundation Question Includes: Single Choice Questions: 532,

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ITIL-4-Foundation Questions and Answers

Question # 1

Which dimension includes a workflow management system?

A.

Value streams and processes

B.

Partners and suppliers

C.

Information and technology

D.

Organizations and people

Question # 2

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

A.

information

B.

utility

C.

warranty

D.

costs

Question # 3

How does information about problems and known errors contribute to 'incident management'?

A.

It enables the reassessment of known erros

B.

It enables quick and efficient diagnosis of incidents

C.

It removes the need for collaboration during incident resolution

D.

It removes the need for regular customer updates

Question # 4

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A.

Relationship management

B.

Continual improvement

C.

Service configuration management

D.

Service level management

Question # 5

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

A.

Change control

B.

IT asset management

C.

Service desk

D.

Service request management