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 ITIL-4-Foundation Dumps with Practice Exam Questions Answers

Questions: 503 questions

Last Update: Sep 28, 2022

ITIL Certification Exam ITIL-4-Foundation has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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ITIL-4-Foundation Questions and Answers

Question # 1

Identify the missing word in the following sentence.

The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?]

are managed appropriately to support the seamless provision of quality products and services.









Question # 2

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?


Incident management


Continual improvement


Service request management


Problem management

Question # 3

How should automation be implemented?


By initially concentrating on the most complex tasks


By optimizing as much as possible first


By replacing human intervention wherever possible


By replacing the existing tools first

Question # 4

Which dimension includes activities and workflows?


Value streams and processes


Partners and suppliers


Information and technology


Organizations and people

Question # 5

Which is part of service provision?


The management of resources configured to deliver the service


The management of resources needed to consume the service


The grouping of one or more services based on one or more products


The joint activities performed to ensure continual value co-creation