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 CSA Dumps with Practice Exam Questions Answers

Questions: 360 questions

Last Update: Nov 23, 2022

ServiceNow Certification Exam CSA has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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CSA Questions and Answers

Question # 1

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?


Create New module has a broken link


Known intermittent issue with U115


User should be using Chrome instead of Explorer for their browser


User has read role, but not the write role on the Inventory table


User session has timed out

Question # 2

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?


Schema Map


Dependency View


Dependency Map


Database View

Question # 3

You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?


Check the latest release notes at


Activate the application plug in, on your personal dev instance.


Search the wiki for the sales demo request form,


Activate the application plug in, on your company's production instance.

Question # 4

What section on a task record would you use to see the most recent update made to a record?






Audit Log



Question # 5

Access controls are evaluated in this order:

1. Match object against table ACL

2, Match the object against field ACL

Within step 1 above, what order are the table ACLs evaluated?


Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field ACL


Bottom to top: Table ACL. Table.Field ACL, Parent Table. Field ACL


General to specific: Table ACL, Table.Field ACL, Parent Table, Field ACL


Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL


Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL