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CSA Questions and Answers

Question # 6

Which type of scripts run in the browser?

A.

Policies and Client Scripts

B.

Access Contral Scripts

C.

script Include Scripts

D.

Business Rule Scripts

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Question # 7

A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:

* Requested for

*Requested by

* Approving manager

* Delivery instructions

All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

A.

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

E.

Create a Variable Set Template: then apply to all of the catalog items.

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Question # 8

What ServiceNow feature allows you to include data from a secondary related table on a report?

A.

SQL

B.

Dot Walking

C.

Outer Join

D.

Joins

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Question # 9

What functiondo you use to addbuttons, links, and context menu items on forms and lists?

A.

UI Policies

B.

UI Settings

C.

UI Actions

D.

UI Config

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Question # 10

Which one of the following describes the primary operations performed against tables in the Service Now platform?

A.

Create, Rate, Update, Delete

B.

Create, Read, Upload, Delete

C.

Create, Read, Write, Delete

D.

Capture, Rate, Write, Develop

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Question # 11

You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which

workflow would you update to make this change?

A.

Services Approval Processing

B.

6 Services Catalog Item Request

C.

Service Catalog Request

D.

Purchasing Process Flow

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Question # 12

A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and

forecasted into the future. What capability do you suggest for this manager?

A.

Scheduled Reports, a custom snapshot table, and a Trend report

B.

Scheduled Reports and Excel

C.

Scheduled Reports, a custom snapshot table, and a Projection report

D.

Performance Analytics

E.

Key Performance Indicators

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Question # 13

What table acts as a staging area for records imported from a data source?

A.

Transform Table

B.

Staging Table

C.

Import Set Row Table

D.

Temp Table

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Question # 14

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

A.

Requests can contain many items; and Items can be any item from the catalog.

B.

Vendors can sell multiple products; and products can be sold by multiple vendors.

C.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

D.

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

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Question # 15

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the

ServiceNow instance. What issue could explain this?

Choose 2 answers

A.

Their user account failed LDAP authentication

B.

Their user account is not logged in properly

C.

Their user account was not approved by their manager

D.

Their user account does not have itil role

E.

Their user account does not belong to any groups, which contain the itil role

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Question # 16

What module enables an administrator to define destinations for imported data on any ServiceNow table?

A.

Field Transform

B.

Transform Map

C.

Schema Map

D.

Import Map

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Question # 17

Which testing framework is used to test ServerNew Applications?

A.

Selenium

B.

Test Driven Framework (TDF)

C.

Junit

D.

Automated test Framework (ATF)

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Question # 18

When importing data, what happens to imported rows, if no coalesce field is specified?

A.

All rows are rejected from the import, as coalesce field is required.

B.

All rows are treated as new records. No existing records are updated.

C.

Duplicate rows are rejected from the import.

D.

All rows are treated as new records, but errors will be flagged in the import log.

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Question # 19

Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

A.

Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

B.

Employees of ACME North America, who are members of HR Department or the ACME Manager group

C.

Users which are members of either ACME North America, or HR Department, or ACME Manager Group

D.

Member of the ACME Manager group, and HR department, regardless of geography

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Question # 20

Which action can be selected to apply pre-defined or custom conditions to filter and generate specified data in the Visualization Designer?

A.

Preview

B.

Try It

C.

Execute

D.

Run

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Question # 21

What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

A.

View Affected Cis

B.

View Related Tasks

C.

View Recent Outages

D.

View Cases

E.

View Knowledge

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Question # 22

If users would like to locate and assign a task to themselves in the Platform, What action could they perform from the list view to make the assignment?

Choose 2 answers

A.

Select the record using the check box, then select the Person icon

B.

Double click on the Assigned to value, type the name of the user, and select the green check

C.

Select the record using the check box then select the Assign To Me UI action on the List Header

D.

Right click on the Task number and select the Assign to me option in the menu

E.

Select the Task number, and select the Assign to me UI action on the form

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Question # 23

Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

A.

Role Assignment Rules

B.

CRUD Rules

C.

Scripted User Rules

D.

Access Control Rules

E.

User Authentication Rules

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Question # 24

As administrator, what must you do to access feature of High Security Settings?

A.

Select Elevate Roles

B.

Add security_admin role to your user account

C.

Impersonate Security Admin

D.

Use System Administrator < Elevate Roles module

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Question # 25

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A.

Group members can choose their tasks from My Groups Work

B.

Groups can assign tasks to users based on on-call schedules

C.

Site support members can pick tasks, based on Location

D.

Groups can assign tasks to users based on skills

E.

Group members can avoid tasks, which are nearing SLA breach

F.

Groups can assign tasks to users based on availability

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Question # 26

What does Natural Language Query allow you to do on a list?

A.

Automatically select a filter, based on keywords

B.

Filter list by typing in a phrase

C.

Predict the filter desired by the user

D.

Speak to the condition builder

E.

Set list filter, using audible commands

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Question # 27

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

A.

Select the record using the check box, then select the Person icon

B.

Select the Task number, and select the Assign to me UI action on the form

C.

Right-click on the Task number and select the Assign to me option in the menu

D.

Double-click on the Assigned to value, type the name of the user, and select the green check

E.

Select the record using the check box, then select the Assign To Me UI action on the List Header

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Question # 28

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

A.

Data policy

B.

Dictionary Design Policy

C.

Data Quality Policy

D.

Field Criteria Policy

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Question # 29

Which low components allow you to specify when a flow should be run?

A.

Trigger and Condition Pill

B.

Scope and Trigger Condition

C.

Trigger and Condition

D.

Trigger Criteria and Clock

E.

Condition and Table

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Question # 30

Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.

incident .*

B.

incident.all

C.

incident .!

D.

incident.None

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Question # 31

Which term best describes something that is created, has work performed upon it, and is eventually moved to a state of closed?

A.

Event

B.

Report

C.

Task

D.

Flow

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Question # 32

An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?

A.

customer.all

B.

customer .*

C.

customer.field

D.

customer.none

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Question # 33

Access controls are evaluated in this order:

1. Match object against table ACL

2, Match the object against field ACL

Within step 1 above, what order are the table ACLs evaluated?

A.

Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field ACL

B.

Bottom to top: Table ACL. Table.Field ACL, Parent Table. Field ACL

C.

General to specific: Table ACL, Table.Field ACL, Parent Table, Field ACL

D.

Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL

E.

Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL

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Question # 34

An order from the Service Catalog has been placed. Two records in the Platformarecreated as a result.Which tworecords are associated with tins newly ordered item?

Choose 2 answers

A.

A record of sc_task

B.

A record of sc_req_llem table

C.

A change record

D.

An Incident record

E.

A problem record

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Question # 35

On the Form header, which icon do you use to access form templates?

A.

Paperclip

B.

Pages

C.

Stamp

D.

More Options {...)

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Question # 36

What are the steps for importing data using an import set?

A.

Select source file; Run automap; Transform data; Clean up target table

B.

Set up LDAP; Test map: Create update set; Run import: Apply update set

C.

Identify source; Import transform map: Run transformer; Verity import

D.

Load the data; Create transform map; Transform data; Clean up import table

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Question # 37

How is a user defined in ServiceNow?

A.

user is a record stored in the User Preference [Sys_user_preference] table

B.

A User is a record stored in the Profile [sys_user_profile] table

C.

A user is 2 field in the LOAP integration

D.

A user is a record stored in the User [sys_user] table

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Question # 38

From a related list, what would a user click for personalize the layout of the columns?

A.

Magnifier

B.

Context Menu

C.

Pencil

D.

Gear

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Question # 39

Which one of the following is NOT a type of Visual Task Board?

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

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Question # 40

Which system property is added and set to true in order to see impersonation events in the System Log?

A.

glide user_setting

B.

glide sys all_jmpersonation

C.

glide sys log_jmpersonabon

D.

glide.impersonation_setting

E.

glide sys admin_login

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Question # 41

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

A.

Report Dashboard > Create New

B.

Reports > Getting Started

C.

Performance Analytics > Reports

D.

Self-Service > Reports

E.

Reports > Create New

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Question # 42

What is specified in an Access Control rule?

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

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Question # 43

What controls the publishing and retiring process for knowledge articles?

A.

Approval Policies

B.

Approval Definitions

C.

Workflow Designer

D.

Workflows

E.

State Lifecycle

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Question # 44

How is a group defined in ServiceNow?

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

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Question # 45

Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options

A.

Extended Validation Access (EVA)

B.

Organization Verification Card (OVC)

C.

Common Access Card (CAC)

D.

Domain Authentication Card (DAC)

E.

Personal Identify Verification (PIV)

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Question # 46

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

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Question # 47

When designing a flow, how do you reference data from a record, in that flow?

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

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Question # 48

What is the difference between a Ul Policy and Data Policy?

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

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Question # 49

Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

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Question # 50

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

A.

Schema Mapping

B.

Automatic Mapping

C.

Mapping Assist

D.

Mapping Dashboard

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Question # 51

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

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Question # 52

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

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Question # 53

When does the Submit button appear on a form?

A.

When saving an old record

B.

When creating a new record

C.

When changing the reference field in an existing record

D.

When updating an existing record

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Question # 54

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

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Question # 55

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

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Question # 56

New records, new groups, and modified configuration Items (Cls): what do they have in common?

A.

They are included in an Update Set

B.

They are not captured in an Update Set

C.

They are customizations

D.

They do not have anything in common

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Question # 57

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

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Question # 58

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

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Question # 59

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

A.

Localization Framework plugin(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

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Question # 60

What type of field allows you to look up values from one other table?

A.

Reference

B.

Verity

C.

Options

D.

Selections

E.

Dot walk

F.

Lookup

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Question # 61

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM)

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Question # 62

What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

A.

The Task table is the only table that can be a destination for imported data in the Transform Map module

B.

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

C.

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

D.

Any ServiceNow table can be a destination for imported data in the Transform Map module

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Question # 63

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

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Question # 64

How do you make a list filter available to everyone?

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save

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Question # 65

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A.

Local Sources (i.e. XML, CSV, Excel)

B.

Implementation Spoke

C.

DataHub

D.

JDBC Connection

E.

Network Server

F.

LDAP Connection

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Question # 66

What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?

A.

Database View

B.

Many to Many

C.

One to Many

D.

Extended

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Question # 67

Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

A.

Sourcing fields

B.

Function fields

C.

Computational fields

D.

Calculation fields

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Question # 68

Which one of the following statements is true?

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

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Question # 69

What Is the purpose of the Fitter navigator In the Application Navigator?

A.

Filter applications in order of use

B.

Quickly navigate to applications and modules

C.

Collapse and expand applications

D.

List applications In order of Top Requests

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Question # 70

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A.

Star

B.

Clock

C.

Application

D.

Funnel

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Question # 71

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

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Question # 72

Which section of the ServiceNow UI allows you to perform a global search?

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

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Question # 73

Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?

A.

Agent Workspace

B.

Chat bot

C.

Virtual Agent

D.

Knowledge Chat

E.

Now Support

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Question # 74

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A.

Incident Auto-Resolution

B.

Ticket Resolver

C.

Virtual Agent Helper

D.

Web Intelligence

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Question # 75

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

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Question # 76

What is NOT an example of a UI Action?

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

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Question # 77

Which of the following protects applications by identifying and restricting access to available files and data?

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope

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Question # 78

The ServiceNow platform includes which types of interfaces? (Choose three.)

A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

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Question # 79

What is a no-code approach to control the mandatory or read-only state of a form field?

A.

UI Action

B.

Client Script

C.

UI Script

D.

UI RuIe

E.

UI Policy

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Question # 80

Which of the following statements describes how data is organized in a table?

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

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Question # 81

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

A.

Conditions

B.

table.

C.

Roles

D.

Script

E.

table."

F.

table.none

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Question # 82

What is the primary application used to load data into ServiceNow?

A.

Service Level Management

B.

Configuration

C.

System Import Sets

D.

System Update Sets

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Question # 83

What refers to an application or system that accesses a remote service or another computer system, known as a server?

A.

Server

B.

Client

C.

Script

D.

Policies

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Question # 84

When searching using the App Navigator search field, what can be returned? (Choose four.)

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

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Question # 85

Which of the following is used to initiate a flow?

A.

A Trigger

B.

Core Action

C.

A spoke

D.

An Event

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Question # 86

What is the master table that contains a record for each table in the database?

A.

[sys_master_db]

B.

[sys_db_object]

C.

[sys_master_object]

D.

[sys_object_db]

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Question # 87

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

A.

report

B.

workflow

C.

event

D.

task

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Question # 88

Which one of these applications is available to all users?

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

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Question # 89

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave

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Question # 90

What is a formatter? Select one of the following.

A.

A formatter allows you to configure applications on your instance

B.

A formatter is a form element used to display information that is not a field in the record

C.

A formatter allows you to populate fields automatically

D.

A formatter is a set of conditions applied to a table to help find and work with data

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Question # 91

Which term refers to application menus and modules which you may want to access quickly and often?

A.

Breadcrumb

B.

Favorite

C.

Tag

D.

Bookmark

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Question # 92

Where can Admins check which release is running on an ServiceNow instance?

A.

Memory Stats module

B.

Stats module

C.

System.upgraded table

D.

Transactions log

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Question # 93

A Service Catalog may include which of the following components?

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

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Question # 94

What is the function of user impersonation?

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

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Question # 95

When working on a form, what is the difference between Insert and Update operations?

A.

Insert creates a new record and Update saves changes, both remain on the form

B.

Insert creates a new record and Update saves changes, both exit the form

C.

Insert saves changes and exits the form, Update saves changes and remains on the form

D.

Insert saves changes and remains on the form, Update saves changes and exits the form

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Question # 96

Which statement is true about business rules?

A.

A business rule must run before a database action occurs

B.

A business rule can be a piece of Javascript

C.

A business rule must not run before a database action occurs

D.

A business rule monitors fields on a form

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Question # 97

A form displays information about one record at the top, for example a User, Additional records, which are associated with that

User, are displayed on tabs at the bottom of the form. What are those tabs called?

A.

Additional Info

B.

More Info

C.

Related Links

D.

Related Lists

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Question # 98

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A.

Service Processes

B.

User Permissions

C.

Tables and Fields

D.

A Database

E.

The Dependency View

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Question # 99

Reports can be created from which different places in the platform? (Choose two.)

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

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Question # 100

Which are valid Service Now User Authentication Methods? (Choose three.)

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

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Question # 101

Record numbers have to be manually incremented

A.

True

B.

False

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Question # 102

In what order should filter elements be specified?

A.

Field, Operator, then Value

B.

Field, Operator, then Condition

C.

Operator, Condition, then Value

D.

Value, Operator, then Field

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Question # 103

Which of the following allows a user to edit field values in a list without opening the form?

A.

Data Editor

B.

Edit Menu

C.

List Editor

D.

Form Designer

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Question # 104

What is the purpose of flagging an article in a knowledge base?

A.

To mark an article to read later.

B.

Allow a user to submit feedback about an article

C.

Reporting an error

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Question # 105

Which type of tables may be extended by other tables, but do not extend another table?

A.

Base Tables

B.

Core Tables

C.

Extended Tables

D.

Custom Tables

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Question # 106

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A.

Banner Image

B.

Record Number Format

C.

Browser Tab Title

D.

System Date Format

E.

Form Header Size

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Question # 107

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

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Question # 108

Which one of the following modules can be used to view field settings for a table?

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields

D.

Tables and Fields

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Question # 109

Which three Variable Types can be added to a Service Catalog Item?

A.

True/False, Multiple Choice, and Ordered

B.

True/False, Checkbox, and Number List

C.

Number List, Single Line Text, and Reference

D.

Multiple Choice, Select Box, and Checkbox

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Question # 110

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A.

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

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Question # 111

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

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Question # 112

What is a characteristic of importing data into ServiceNow?

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

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Question # 113

What are the two pathways to view feedback left on a published article?

A.

Knowledge > articles > My Flagged

B.

Knowledge base > my knowledge > flagged articles

C.

Knowledge > My articles > Flagged

D.

Knowledge > articles > published

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Question # 114

The baseline Service Catalog homepage contains links to which of the following components?

A.

Record Producers, Order Guides, and Catalog Items

B.

Order Guides, Item Variables, and Workflows

C.

Order Guides, Catalog Items, and Workflows

D.

Record Producers, Order Guides, and Item Variables

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Question # 115

Which configuration allows you to use a script to coalesce data in Import Sets?

A.

Multiple-field coalesce

B.

No coalesce

C.

Conditional coalesce

D.

Single-field coalesce

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Question # 116

Tables are made up of which of the following?

A.

records

B.

lists

C.

forms.

D.

fields

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Question # 117

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

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Question # 118

Buttons, form links, and context menu items are all examples of what type of functionality?

A.

Business Rule

B.

UI Action

C.

Client Script

D.

UI Policy

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Question # 119

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A.

They direct the user to a record producer

B.

They direct the user to a catalog property

C.

They direct the user to a catalog UI policy

D.

They direct the user to a catalog client script

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Question # 120

Which one of the following statements describes the purpose of a Service Catalog workflow?

A.

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

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Question # 121

What are the main UI component(s) of the ServiceNow Platform?

A.

Banner Navigator

B.

Banner Frame

C.

Application Frame

D.

Application Navigator

E.

Content Menu

F.

Content Frame

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Question # 122

Which of the following statement describes the purpose of an Order Guide?

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

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Question # 123

A REQ number in the Service Catalog represents…

A.

the order number.

B.

the stage.

C.

the task to complete.

D.

the individual item in the order.

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Question # 124

What are the two aspects to LDAP Integration?

A.

Data Population

B.

Data formatting

C.

Authorization

D.

Authentication

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Question # 125

A role is recorded in which table?

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

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Question # 126

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

A.

Answer Agent

B.

live Feed

C.

Virtual Agent

D.

Connect Chat

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Question # 127

ServiceNow contains over 25 different report types. What are some of the types?

Choose 5 answers

A.

Pie

B.

Speedometer

C.

Odometer

D.

Thermometer

E.

Horizontal Bar

F.

Semi-Donut

G.

Donut

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Question # 128

To apply a UI Policy to all views, which field should be set to true in its definition record?

A.

Inherit

B.

Reverse if false

C.

On lowed

D.

Global

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