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CSA Questions and Answers

Question # 6

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

A.

Data policy

B.

Dictionary Design Policy

C.

Data Quality Policy

D.

Field Criteria Policy

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Question # 7

Which of the following statements describes how data is organized in a table?

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

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Question # 8

What needs to be specified, when creating a Business Rule? (Choose four.)

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

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Question # 9

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

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Question # 10

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

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Question # 11

Which technique is used to get information from a series of referenced fields from different tables?

A.

Table-Walking

B.

Sys_ID Pulling

C.

Dot-Walking

D.

Record-Hopping

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Question # 12

Which one of the following statements describes the purpose of a Service Catalog workflow?

A.

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

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Question # 13

When searching using the App Navigator search field, what can be returned? (Choose four.)

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

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Question # 14

What ServiceNow feature allows you to include data from a secondary related table on a report?

A.

SQL

B.

Dot Walking

C.

Outer Join

D.

Joins

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Question # 15

Which one of these applications is available to all users?

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

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Question # 16

Which one statement correctly describes Access Control rule evaluation?

A.

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

B.

If more than one rule applies to a row, the older rule is evaluated first

C.

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

D.

Rules are evaluated from the general to the specific, so a table rule must be active to continue

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Question # 17

The ServiceNow platform includes which types of interfaces? (Choose three.)

A.

Now Mobile Apps

B.

Agent Control Center

C.

Back Office Dashboard

D.

Service Portals

E.

Now Platform® User Interfaces

F.

Field Service Taskboard

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Question # 18

UI Action can prompt that an Incident has been successfully submitted.

A.

True

B.

False

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Question # 19

Which of the following is used to categorize, flag, and locate records?

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

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Question # 20

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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Question # 21

Data Policy can enforce mandatory data on import.

A.

True

B.

False

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Question # 22

What Is the purpose of the Fitter navigator In the Application Navigator?

A.

Filter applications in order of use

B.

Quickly navigate to applications and modules

C.

Collapse and expand applications

D.

List applications In order of Top Requests

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Question # 23

Which component of a table contains a piece of data for one record?

A.

Factor

B.

Field

C.

Datapoint

D.

Element

E.

Item

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Question # 24

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

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Question # 25

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

A.

True

B.

False

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Question # 26

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

A.

Report Dashboard > Create New

B.

Reports > Getting Started

C.

Performance Analytics > Reports

D.

Self-Service > Reports

E.

Reports > Create New

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Question # 27

Which are valid Service Now User Authentication Methods? (Choose three.)

A.

XML feed

B.

Local database

C.

LDAP

D.

SSO

E.

FTP authentication

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Question # 28

What is the difference between a UI Policy and Data Policy?

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully

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Question # 29

How is the Event Log different from the Event Registry?

A.

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.

Event Log is formatted in the Log style, the Event Registry displays different fields

C.

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)

D.

Event Log is the same as the Event Registry

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Question # 30

Which icon would you double click, to expand and collapse the list of all Applications and Modules?

A.

Star

B.

Clock

C.

Application

D.

Funnel

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Question # 31

The ServiceNow platform supports a wide variety of plus-and-play application. You can choose from the included workflow or build your own workflow. Which of following these workflows are included in the platform?

A.

Employee Workflows

B.

Infrastructure Workflows

C.

Federal Workflows

D.

Manufacturing Workflows

E.

Customer Workflows

F.

IT Workflows

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Question # 32

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

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Question # 33

A role is recorded in which table?

A.

Role[sys_user]

B.

Role[sys_user_profile]

C.

Role[sys_user_record]

D.

Role[sys_user_role]

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Question # 34

What are the three components of a filter condition?

A.

Table

B.

Value

C.

Field

D.

Operator

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Question # 35

Business Rules are used to enforce mandatory data on a form.

A.

True

B.

False

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Question # 36

What is the purpose of a Data Policy?

A.

Data Policies enforce security

B.

Data Policies standardize data in Update Sets

C.

Data Policies enforce data consistency

D.

Data Policies apply to lists to standard data

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Question # 37

A group is stored in which table?

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

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