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CSA Questions and Answers

Question # 6

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

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Question # 7

From the User menu, which actions can a user select? (Choose three.)

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

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Question # 8

What are the 6 methods available for user authentication?

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

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Question # 9

UI Policy can make fields read-only, mandatory, or hidden.

A.

True

B.

False

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Question # 10

What is the function of user impersonation?

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

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Question # 11

What are the four knowledge workflows available in the ServiceNow base instance?

A.

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

B.

Instant Publish: Immediately publishes a draft article without requiring an approval

C.

Instant Retire: Immediately retires a published article without requiring an approval

D.

Retire Knowledge: Moves a knowledge article to the retired state.

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Question # 12

Buttons, form links, and context menu items are all examples of what type of functionality?

A.

Business Rule

B.

UI Action

C.

Client Script

D.

UI Policy

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Question # 13

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A.

Service Catalog variables can only be used in Record Producers

B.

Service Catalog variables can only be used in Order Guides

C.

Service Catalog variables cannot affect the order price

D.

Service Catalog variables are global by default

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Question # 14

There are _____ common types of Interfaces (Numeric Value)

6: There are six common types of interfaces

A.

Homepage: Consists of navigational elements, functional controls, and platform information.

B.

List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.

C.

Form: Data is entered into ServiceNow through forms

D.

Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.

E.

Maps: Display ServiceNow data graphically on a Google map

F.

Timelines: Used to track tasks or projects

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Question # 15

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

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Question # 16

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A.

Most recent update

B.

Popularity

C.

Relevancy

D.

Manager assignment

E.

Number of views

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Question # 17

What is a Dictionary Override?

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

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Question # 18

Which application is used to change the number format per table?

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

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Question # 19

Business Rules are used to enforce mandatory data on a form.

A.

True

B.

False

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Question # 20

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

A.

They direct the user to a record producer

B.

They direct the user to a catalog property

C.

They direct the user to a catalog UI policy

D.

They direct the user to a catalog client script

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Question # 21

What module in the Service Catalog application does an Administrator access to begin creating a new item?

A.

Maintain Categories

B.

Maintain Items

C.

Content Items

D.

Items

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Question # 22

Which modules can you use to create a new table?

Choose 2 answers

A.

Tables & Calumns

B.

Schema Map

C.

Dictionary

D.

Tables

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Question # 23

Which role can manage multiple knowledge bases?

A.

knowledge_base_admin

B.

kb_admin

C.

sn_kb_admin

D.

knowledge_admin

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Question # 24

On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A.

Service Tracer

B.

Automapping Utility

C.

Relationships

D.

Transform Map

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Question # 25

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

A.

Trigger runtime value

B.

Sequence runtime value

C.

Starting runtime value

D.

Data pill runtime value

E.

Input runtime value

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Question # 26

What table acts as a staging area for records imported from a data source?

A.

Transform Table

B.

Staging Table

C.

Import Set Row Table

D.

Temp Table

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Question # 27

What is used to determine user access to knowledge bases or a knowledge article?

A.

sn_kb_read, sn_article_read

B.

Privacy Settings

C.

Read Access Flag

D.

User Criteria

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Question # 28

What options can you see, when you fight click on a Cl, from the Cl dependency view map?

Choose 3 answers

A.

View Affected Cis

B.

View Related Tasks

C.

View Recent Outages

D.

View Cases

E.

View Knowledge

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Question # 29

While on an Incident record, how would you add a Tag for "Special Handling" to the record?

A.

Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter

B.

On the Special Handling field, check the box

C.

On the Tag field, select Special Handling from the choice list

D.

Click on the Context menu, select Add Tag, type Special Handling, press enter

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Question # 30

A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?

Choose 3 answers

A.

Add User Account to itll group

B.

Add User Account to ACL

C.

Add User Account to network group

D.

Add User Account to IT Knowledgebase

E.

Create User Account

F.

Add User Account to Hardware group

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Question # 31

When you seta policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

A.

Client

B.

Server

C.

Browser

D.

Network

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Question # 32

Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

A.

User Policy

B.

UI policy

C.

Predictive Intelligence

D.

Assignment Rule

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Question # 33

On a form header, what icon would you click to access Template features?

A.

Paper clip

B.

More options (...)

C.

Stamp

D.

Context Menu

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Question # 34

What Service Catalog feature do you use to organize items into logical groups?

A.

Variable sets

B.

Catalog items

C.

Sections

D.

Categories

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Question # 35

What section on a task record would you use to see the most recent update made to a record?

A.

Timeline

B.

Journal

C.

Audit Log

D.

Activity

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Question # 36

Access controls are evaluated in this order:

1. Match object against table ACL

2, Match the object against field ACL

Within step 1 above, what order are the table ACLs evaluated?

A.

Specific to general: Table.Field ACL, Parent Table.Field ACL, *.Field ACL

B.

Bottom to top: Table ACL. Table.Field ACL, Parent Table. Field ACL

C.

General to specific: Table ACL, Table.Field ACL, Parent Table, Field ACL

D.

Top to bottom: Wildcard Table ACL, Parent Table ACL, Table ACL

E.

Specific general: Table ACL, Parent Table ACL, Wildcard (*) ACL

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Question # 37

You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

A.

Check the latest release notes at docs.servicenow.com.

B.

Activate the application plug in, on your personal dev instance.

C.

Search the wiki for the sales demo request form,

D.

Activate the application plug in, on your company's production instance.

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Question # 38

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

A.

Schema Map

B.

Dependency View

C.

Dependency Map

D.

Database View

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Question # 39

A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

A.

Create New module has a broken link

B.

Known intermittent issue with U115

C.

User should be using Chrome instead of Explorer for their browser

D.

User has read role, but not the write role on the Inventory table

E.

User session has timed out

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Question # 40

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:

Incidents where the state is Closed

Incidents where Assignment Group is Network

After clicking the Funnel icon, what should the user do?

A.

Define the first condition; click AND button; define second condition; click Run

B.

Define the first condition; click AND button; define second condition; press enter

C.

Define the first condition; click OR button; define second condition; press enter

D.

Define the first condition; click > icon on breadcrumb, define second condition; click Run

E.

Define the first condition; click > icon on breadcrumb, define second condition; press enter

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Question # 41

What is the purpose of the Event Registry?

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

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Question # 42

When moving multiple update sets at one time, what might you do to facilitate the move?

A.

Batch

B.

Verify

C.

Test

D.

Preview

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Question # 43

What is a sys_id?

A.

Unique 32-character identifier that is assigned to every record

B.

A client-side Business Rule

C.

A server-side Business Rule

D.

Unique 64-character identifier that is assigned to every record

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Question # 44

Which tool is used to define relationships between fields in an import set table and a target table?

A.

Transform Schema

B.

Schema Map

C.

Dictionary Map

D.

Transform Map

E.

Field Transformer

F.

Import Designer

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Question # 45

IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

A.

an action

B.

a spoke

C.

a connection

D.

an integration step

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Question # 46

Which section of the ServiceNow UI allows you to perform a global search?

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

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Question # 47

Which of the following are not included in an Update Set, by default? (Choose four.)

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

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Question # 48

What is an Event in ServiceNow?

A.

An Event is a trigger that has a direct response in the platform

B.

An Event is an indication to the ServiceNow processes that something has occurred

C.

An Event is an indicator that a Priority 1 (P1) Incident has been logged

D.

An Event is a recognized, scheduled occurrence of a process

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Question # 49

What kind of data can Import Sets use to populate tables in ServiceNow?

A.

CSS, SOAP, and Excel

B.

XML. CSV, and Excel

C.

SOAP, REST, and XML

D.

XML, SOAP, and CSS

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Question # 50

What are three security modules often used by the System Administrator? (Choose three.)

A.

System Properties > Security

B.

Utilities > Migrate Security

C.

System Security > Security

D.

Self-Service > My Access

E.

System Security > Access Control (ACL)

F.

Password Management > Security Questions

G.

System Security > High Security Settings

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Question # 51

Which of the following is used to categorize, flag, and locate records?

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

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Question # 52

What are the three permission requirements that must evaluate to true for an access control rule to apply?

Choose 3 answers

A.

Conditions

B.

table.

C.

Roles

D.

Script

E.

table."

F.

table.none

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Question # 53

What is the difference between a Ul Policy and Data Policy?

A.

Data Policies run only after Ul Policies run successfully

B.

Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions

C.

Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies

D.

Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

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Question # 54

What is specified in an Access Control rule?

A.

Groups, Conditional Expressions and Workflows

B.

Table Schema, CRUD, and User Authentication

C.

Object and Operation being secured; Permissions required to access the object

D.

security_admin

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