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What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
There are _____ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces
You are editing a new incident record and would like the Save" Dutton to be located on the Form header. Which action would need to be taken for that button to appear?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
What component of the ServiceNow infrastructure defines every table and field in the system?
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?
What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers
Which technique is used to get information from a series of referenced fields from different tables?
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
What is the most common role that has access to almost all platform features, functions, and data?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
Which is the most efficient way to move large amounts of data between instances?
Access Control rules may provide access security for which of the following database objects?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
What are three security modules often used by the System Administrator? (Choose three.)
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
What do you call any component that needs to be managed in order to deliver services?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
What module in the Service Catalog application does an Administrator access to begin creating a new item?
Which one of the following statements describes the purpose of a Service Catalog workflow?
Which one of the following statements describes a characteristic of role assignment?
Which would NOT appear in the History section of the Application Navigator?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Which one of the following modules can be used to view field settings for a table?
What refers to an application or system that accesses a remote service or another computer system, known as a server?
The baseline Service Catalog homepage contains links to which of the following components?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
When designing a flow, how do you reference data from a record, in that flow?
Which of the following statements describes how data is organized in a table?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Which group of permissions is used to control Application and Module access?
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
What are the four knowledge workflows available in the ServiceNow base instance?
Which of the following allows a user to edit field values in a list without opening the form?
Reports can be created from which different places in the platform? (Choose two.)
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
Which data consistency settings can be achieved using UI Policy?
Choose 3 answers
What role enables someone to authorize a request, with no other permissions on the platform?
What feature do you use to specify which users are able to access a Service Catalog Item?
What are the benefits of building flows using Flow Designer? Choose 3 answers
What is used to determine user access to knowledge bases or a knowledge article?
When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email
How might you do that?
ServiceNow contains over 25 different report types. What are some of the types?
Choose 5 answers
What type of field has a drop down list, from which you can pick from pre-defined options?
What setting allows users to view a Knowledge Base article even if the are not logged in?
What actions art taken to filter a long list of records to show only those which have “email” Short Description?
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
What Service Catalog feature do you use to organize items into logical groups?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
Which one of the following is an accurate list of changes that are captured in an Update Set?
Which section of the ServiceNow UI allows you to perform a global search?
What is used frequently to move customizations from one instance to another?
What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
What is the name of the table relationship, where two or more tables are related in a bi-directional relationship, so that the related records are visible from both tables in a related list?
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
Where in Flow Designer can users access information about actions that are added to the flow?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
TESTED 16 Apr 2024