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CRT-261 Question Includes: Single Choice Questions: 144, Multiple Choice Questions: 54,
The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
Universal Containers wants to provide its resellers a secure portal where they can manage their customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?
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The Salesforce CRT-261 Exam is designed to validate your skills and knowledge as a Salesforce Certified Service Cloud Consultant. It tests your ability to implement Service Cloud solutions effectively.
The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam is ideal for professionals who have at least two years of experience implementing Service Cloud solutions and hold the Salesforce Administrator credential or possess equivalent knowledge.
The CRT-261 Salesforce Certified Service cloud consultant (WI25) exam can be challenging, but with proper preparation, study materials, and experience, you can succeed. Many professionals find it manageable with thorough study and practice.
The Salesforce CRT-261 exam covers a range of topics including implementation strategies, solution design, knowledge and case management, intake and interaction channels, Contact Center Analytics, and integrations.
The Salesforce CRT-261 Exam consists of 60 multiple-choice/multiple-select questions, with a time limit of 105 minutes.
The Salesforce CRT-261 and ADX261 exams are both related to Salesforce Service Cloud, but they serve different purposes:
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TESTED 30 Apr 2025
