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Service-Cloud-Consultant Question Includes: Single Choice Questions: 197,
Which approach should a consultant use to ensure that Lightning Knowledge searches only display articles for a service agent's product
specialization?
Cloud Kicks is changing its case management system to Salesforce. All active accounts,
contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.
Which approach should a consultant use for data migration?
The support manager at Universal Containers wants to improve visibility to cases across the organization and has decided that product managers should be more involved in the case management process. The support manager has created predefined case teams for each product and trained support agents to add the appropriate case team to each case.
Which solution allows product managers to quickly see and review the cases that are created for their products?
Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK
wants an easy way for service agents to create new articles when closing a case. The new article
should include appropriate details from the case to make it useful for others.
What is the recommended method to meet the requirements?
Universal Containers’ leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?
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The Salesforce Service-Cloud-Consultant Exam assesses your ability to design, implement, and maintain scalable Service Cloud solutions that meet customer business requirements. It contributes to long-term success by ensuring effective customer service management.
The Salesforce Service-Cloud-Consultant exam covers various areas, including:
The Salesforce Service-Cloud-Consultant exam is ideal for Salesforce professionals with experience implementing Service Cloud solutions. It's particularly relevant for those with the Salesforce Administrator credential and a minimum of two years of Service Cloud experience.
The Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions. You'll have a limited time to complete the exam, so time management is crucial.
You need to achieve a score of 67% or higher to pass the Salesforce Service-Cloud-Consultant exam and earn the certification.
Let’s delve into the differences between the Salesforce Service-Cloud-Consultant and Salesforce CRT-261 Certification Exams:
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Craftsposted on 27-May-2025
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TESTED 16 Jun 2025
