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Service-Cloud-Consultant Question Includes: Single Choice Questions: 290,
Universal Containers (UC) has Service Cloud Voice. UC occasionally experiences surges in call volume. Leadership would like to see the impact of surges on internal metrics.
Which key performance indicator (KPI) should the consultant report on to meet the requirement?
A travel agency wants to offer self-service for customers, so that customers can create new travel reservations and modify existing bookings. These tasks often require integration with external booking systems and adherence to unique business logic.
Universal Containers is implementing Service Cloud Voice with Amazon Connect. The administrator created a new sandbox for testing.
What should the administrator expect with regard to the new sandbox configurations?
Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) data. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data.
Which solution should a consultant recommend to meet the requirements?
Which best practice should be used when deploying standard Service Cloud functionality to production?
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The Salesforce Service-Cloud-Consultant Exam assesses your ability to design, implement, and maintain scalable Service Cloud solutions that meet customer business requirements. It contributes to long-term success by ensuring effective customer service management.
The Salesforce Service-Cloud-Consultant exam covers various areas, including:
The Salesforce Service-Cloud-Consultant exam is ideal for Salesforce professionals with experience implementing Service Cloud solutions. It's particularly relevant for those with the Salesforce Administrator credential and a minimum of two years of Service Cloud experience.
The Salesforce Service-Cloud-Consultant exam consists of 60 multiple-choice questions. You'll have a limited time to complete the exam, so time management is crucial.
You need to achieve a score of 67% or higher to pass the Salesforce Service-Cloud-Consultant exam and earn the certification.
Let’s delve into the differences between the Salesforce Service-Cloud-Consultant and Salesforce CRT-261 Certification Exams:
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Craftsposted on 26-Nov-2025
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TESTED 08 Dec 2025
