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 CIS-ITSM Dumps with Practice Exam Questions Answers

Questions: 437 questions

Last Update: Nov 30, 2022

ServiceNow Certification Exam CIS-ITSM has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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CIS-ITSM Questions and Answers

Question # 1

Map to field functionality is NOT supported for variables added inside a variable set.





Question # 2

Which of the following is a potential benefit of implementing incident management?


Reduction in the number of duplicate configuration items


Reduction in the time to fulfill requests


Reduction in the number of incidents caused by changes


Reduction in the time services are unavailable

Question # 3

What is the minimum number of members in a group?









Question # 4

Which of the following is NOT a valid Request State?


Pending Approval




Closet Incomplete



Question # 5

Which type of record may be used to initiate the process to deploy a fix to an incident?


Incident Resolution


Change Request




Service Request