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 CIS-ITSM Dumps with Practice Exam Questions Answers

Questions: 194 Questions and Answers With Step-by-Step Explanation

Last Update: Oct 4, 2026

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CIS-ITSM Question Includes: Single Choice Questions: 150, Multiple Choice Questions: 44,

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CIS-ITSM Questions and Answers

Question # 1

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

A.

Content Item

B.

Record Producer

C.

Knowledge Item

D.

Order Guide

E.

Catalog Item

Question # 2

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A.

sn_approval_write

B.

sc_approver

C.

approver

D.

approver_user

Question # 3

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A.

The ref_contributions attribute on the caller lookup form

B.

The ref_ac_column attribute from the dictionary entry

C.

The Caller lookup field on the [user] table

D.

The form design of the caller lookup form

Question # 4

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

A.

Add a new Policy Input to the Normal Change Approval Policy

B.

Add a new Decision to the Normal Change Approval Policy

C.

Add a new Change Approval Policy

D.

Add a new Decision to the Normal Change Workflow

Question # 5

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A.

On the Cart Layout, Columns tab, unselect Quantity column

B.

On the Catalog Item, Columns tab, unselect Quantity column

C.

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

D.

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E.

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

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CIS-ITSM Exam Last Week Results!

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Related Certification Exams

ServiceNow CIS-ITSM Practice Exam FAQs

1. What is the ServiceNow CIS-ITSM exam?

The ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam validates your ability to configure, implement, and maintain core ServiceNow ITSM applications across enterprise environments.

2. What is the structure and duration of the CIS-ITSM exam?

The exam consists of 60 multiple-choice and multiple-select questions. Candidates receive 90 minutes to complete the test through Webassessor either online or at a testing center.

3. Are there official prerequisites before attempting the CIS-ITSM test?

ServiceNow requires completing the ServiceNow Administration Fundamentals and ServiceNow ITSM Implementation courses to acquire the necessary exam registration voucher.

4. How much does the CIS-ITSM exam cost?

The exam voucher typically costs USD $450, purchasable through Webassessor after completing required training paths.

5. Does CIS-ITSM certification expire?

It remains active as long as you pass periodic, open-book mainline delta micro-certifications on Now Learning.

6. Can beginners take the ServiceNow CIS-ITSM?

No, ServiceNow recommends at least six months of hands-on platform implementation experience before attempting the exam.

7. What jobs can I get with CIS-ITSM?

Certified professionals qualify for high-demand roles like ServiceNow Technical Consultant, ITSM Specialist, and Platform Architect.

8. Why should IT professionals choose Dumpstool for CIS-ITSM preparation?

Dumpstool combines current CIS-ITSM real questions, comprehensive explanatory guides, realistic mock testing, and a money-back policy for a dependable path to certification.