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 CIS-ITSM Dumps with Practice Exam Questions Answers

Questions: 170 questions With Step-by-Step Explanation

Last Update: Dec 10, 2024

CIS-ITSM Question Includes: Single Choice Questions: 131, Multiple Choice Questions: 39,

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CIS-ITSM Questions and Answers

Question # 1

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

A.

Content Item

B.

Record Producer

C.

Knowledge Item

D.

Order Guide

E.

Catalog Item

Question # 2

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A.

sn_approval_write

B.

sc_approver

C.

approver

D.

approver_user

Question # 3

On an incident record, where are the fields fiat appear on the caller lookup select box defined?

A.

The ref_contributions attribute on the caller lookup form

B.

The ref_ac_column attribute from the dictionary entry

C.

The Caller lookup field on the [user] table

D.

The form design of the caller lookup form

Question # 4

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

A.

Add a new Policy Input to the Normal Change Approval Policy

B.

Add a new Decision to the Normal Change Approval Policy

C.

Add a new Change Approval Policy

D.

Add a new Decision to the Normal Change Workflow

Question # 5

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A.

On the Cart Layout, Columns tab, unselect Quantity column

B.

On the Catalog Item, Columns tab, unselect Quantity column

C.

On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

D.

On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E.

On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive