Which of the following is NOT included in the Incident Management Lifecycle?
Which of the following are valid states for Emergency Change requests? (Choose all that apply.)
Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.
Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency,
Normal, and Standard.
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.
Change Tasks generated by the Change Request - Normal Change tasks
workflow should include:
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
It is possible to use the same categories for both incidents and problems.
In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.
Which plugin should be activated to enable Article Versioning in Knowledge Management?
Which of the following statements is true regarding operations that can be performed by nobody?
What is the purpose of the "Send to event creator" check box in the notification form?
In incident management, which of the following states are considered active?
It is possible to create two different sets of priority rules for incidents and problems.
How to see which record producers and catalog items are using a certain variable set?
What Knowledge Management capability allows users to ask and answer questions amongst peers within a Knowledge Base?
Which module to use in order to change the default behavior of "Communicate Workaround" in problems?
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.
Which of the following record types would you use in order to propose a new standard change template?
Configuration items (Cls) can be connected to each other. Terms such as Runs on, Depends On, or Contains are examples of a _____________.
Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident
was assigned to each group?
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?
Which type of record may be used to initiate the process to deploy a fix to an incident?
Which of the following is a potential benefit of implementing incident management?
Map to field functionality is NOT supported for variables added inside a variable set.
Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.
For the majority of Catalog Items, the customer requires Quantity and Price to be displayed. However, for one Item, the customer would like to omit these
two fields. Which of the following approaches should be used to satisfy this requirement?
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
Under which circumstances is it appropriate to accept the risk of a problem?
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem
records?
Users who approve changes require ServiceNow license unless they do the approval through email.
Which module can you use to see a list of search keywords used to search for articles in knowledge base?
Which of the following record types would you use in order to view company policies?
Which of the following is NOT a typical method to propose a new standard change?
Itil users don't have permission to move problems through their life cycles.
Which mechanism is used to set the number of days (integer) after which
Resolved Incidents are automatically closed?
Which of the following can be used to standardize the body of Outbound email notifications?
Why it takes time for the workaround to appear in the linked incidents' comments when the "Communicate Workaround" is clicked in a problem?