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 ADM-261 Dumps with Practice Exam Questions Answers

Questions: 355 questions

Last Update: May 12, 2024

ADM-261 Question Includes: Single Choice Questions: 194, Multiple Choice Questions: 161,

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ADM-261 Questions and Answers

Question # 1

What is a recommended way to migrate data from an external system while ensuring that the data adheres to data qualityrules established for the Salesforce org?


Cleanse the data outside of Satesfbrce and then migrate the data.


Use the Salesforce data loader to load and cleanse the data.


Use the Salesforce import wizard to load and cleanse the data.


Upload thedata into Salesforce and then run data cleansing tools.

Question # 2

Universal Containers would like to implement Omni Channel within Service Cloud for their representatives.; What is the first step an Administrator is required to perform in order to configure Omni Channel?


Assign Users to Omni Channel permissions


EnableOmni Channel by clicking Settings in Setup


Assign Users to the Omni Channel Feature License


Contact Salesforce to have Omni Channel enabled

Question # 3

Universal Containers' customer support management wants to provide proactive communications to customers who are likely to provide low customer satisfaction (CSAT) scores

Which two customer-related metrics should the customer support management analyze?

Choose 2 answers


High priority cases opened by account month-to-date


Time spent byaccount year-to-date


Escalated cases by account month-to-date


New cases opened by account channel

Question # 4

Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge Implementation. Many of their "How To" articles have images that must be migrated.

Which statement is true about migrating images into Salesforce Knowledge?


Ensure that each image doesNOT exceed the maximum of 25 MB


Upload the images into Salesforce prior to importing the articles


Convert all images to .jpeg, as this is the only supported file type


Include images in an .html file using the image tag and src attribute

Question # 5

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers


Enable Work Orders.


Create an Entitlement Process.


Set up Milestones.


Configure Service Contracts.