Tableau-CRM-and-Einstein-Discovery-Consultant Dumps with Practice Exam Questions Answers

The Service Analytics Overview dashboard in Tableau CRM is designed to provide comprehensive insights into various aspects of service operations. It includes:

• Key metrics such as open cases, average time to close, first contact resolution, and customer satisfaction, offering a quick overview of service efficiency.
• Drill-down capabilities into more detailed dashboards like agent performance, channel review, and telephony metrics, enabling deeper analysis.
• Availability on both desktop and mobile platforms, ensuring accessibility across different devices.
• It serves as an excellent starting point for service analytics, providing a holistic view of the service department’s performance.

This dashboard is a central tool for managing and analyzing service operations effectively, helping organizations to optimize their customer service strategies. Reference: https://help.salesforce.com/s/articleView?id=sf.bi_service_analytics.htm &type=5

In Salesforce Tableau CRM (Einstein Discovery), one of the straightforward ways to get data into Einstein Discovery for analysis is by using an Einstein Analytics dataset. These datasets can be directly used to create stories in Einstein Discovery, allowing for deep analysis and predictive modeling based on the data already collected and structured within the Salesforce environment. This method leverages the integrated nature of Salesforce products to provide a cohesive and efficient analytics experience. Reference: Salesforce Help - Data Preparation for Einstein Discovery

https://trailhead.salesforce.com/content/learn/modules/wave_exploration_smart_data_discovery_basics/wave_get_smart_data_discovery_and_data

In the context of Einstein Discovery in Tableau CRM, "Second-order analysis" refers to the type of insight that examines how one variable explains variation of the outcome variable. This analysis delves deeper into understanding the relationships between variables, particularly how they interact to influence the outcome. Second-order analysis is more advanced than first-order, which typically looks at direct relationships without considering interactions between multiple variables. This level of insight helps in identifying underlying patterns that might not be apparent from simple direct analysis. Reference: https://help.salesforce.com/s/articleView?id=sf.bi_edd_understanding_analysis.htm &type=5

Data that has already been loaded into Einstein Analytics as datasets can be utilized directly in Einstein Discovery without requiring a separate load process. This integration within the Salesforce platform allows seamless transition of data from analytics to discovery, facilitating a streamlined workflow for data analysis and enhanced decision-making. Therefore, Danielle can use existing datasets in Einstein Analytics for her analysis in Einstein Discovery without needing additional permissions or import steps. Reference: Salesforce Help - Using Data in Einstein Discovery

In Salesforce Tableau CRM, with data sync enabled, the maximum number of dataflow definitions an organization can have is 25. This limit is designed to balance the need for comprehensive data operations with system performance and manageability.