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 820-605 Dumps with Practice Exam Questions Answers

Questions: 103 questions

Last Update: Nov 26, 2021

Cisco Certification Exam 820-605 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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820-605 Questions and Answers

Question # 1

Which adoption barrier results from failing to identify key stakeholders?


missing value of product roadmap


fragmented purchase


lack of resources


additional training requirements

Question # 2

Why should a customer’s success be documented?


to establish KPIs that measure success


to provide awareness of the value achieved by the solution


to provide expansion opportunities for the sales team


to document roles and responsibilities for project management

Question # 3

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?


Evaluate the availability of resources to work on the problem.


Engage a specialist to identity a technical solution or workaround.


Conduct an assessment of the business impact of the problem.


Establish a timeline of when a solution must be in place.

Question # 4

Which expense is an operating expense (OPEX)?




computer equipment




office improvements

Question # 5

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)


Have marketing write a blog post about the new solution.


Encourage the customer to purchase updated endpoints.


Block all alternative chat and video collaboration systems.


Conduct a survey to determine which collaboration solutions users are using.


Advertise additional user training sessions throughout the organization.

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