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 820-605 Dumps with Practice Exam Questions Answers

Questions: 124 questions

Last Update: Apr 16, 2024

Cisco Certification Exam 820-605 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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820-605 Questions and Answers

Question # 1

A Customer Success Manager was assigned a strategic new account. Which action prepares them for the customer introduction meeting?


Engage with the account team to understand the expansion opportunities.


Perform a deep analysis of all the sales orders to the past 24 months.


Document customer's current technical escalations.


Speak the internal contacts to understand the customer's priorities and sentiment.

Question # 2

A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)


Have marketing write a blog post about the new solution.


Encourage the customer to purchase updated endpoints.


Block all alternative chat and video collaboration systems.


Conduct a survey to determine which collaboration solutions users are using.


Advertise additional user training sessions throughout the organization.

Question # 3

Which outcome is the best that a Customer Success Manager can achieve for a customer?


adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business


full adoption of all the technologies the customer purchased


removing barriers so the customer achieves the fastest time to value possible from the solution they purchased


ensuring the customers deployment teams and end users are trained and ready to adopt the technology

Question # 4

Refer to the exhibit.

Which initial action does a Customer Success Manager take?


Run analysis on all the license types used by the customer on all platforms


Share the report with the customer point of contact for license types B and D and determine causes


Provide trending information on license types B and D and share with all stakeholders


Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Question # 5

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?


Design and propose a discount on product G.


Contact and collaborate with the individuals involved in the onboarding of product E.


Offer and encourage the opportunity for the customer to participate in a success story for product F.


Identify and document barriers that impact product C.