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 78950X Dumps with Practice Exam Questions Answers

Questions: 65 questions

Last Update: May 22, 2022

Avaya Certification Exam 78950X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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78950X Questions and Answers

Question # 1

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

A.

No agents are logged into any ACCS skillsets.

B.

The control directory number is not acquired.

C.

The master script is not activated.

D.

The IP Office Short Code is not configured under the IP Office Server node.

Question # 2

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

A.

ACCS, Configuration component

B.

ACCS, Contact Center Manager component

C.

IP Office Web Manager

D.

IP Office System Status

Question # 3

Which two statements about Campus Business Continuity are true? (Choose two.)

A.

The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.

B.

The active and standby servers must be in the same location and network subnet using static IP addresses.

C.

To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

D.

The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

Question # 4

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.

For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

A.

ACCS CCMM Administrator

B.

IP Office Configuration

C.

ACCS CCMA Configuration

D.

Orchestration Designer (OD)

Question # 5

Which statement about the Avaya SIP Sleuth is true?

A.

It is a pre-installed application found under Contact Center Common Utilities.

B.

It is a separate downloadable application that runs on a local workstation PC.

C.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.

It must be downloaded and run from the AMS element manager.

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