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 7392X Dumps with Practice Exam Questions Answers

Questions: 63 questions

Last Update: Feb 22, 2024

Avaya Certification Exam 7392X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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7392X Questions and Answers

Question # 1

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

A.

System-Parameters Security

B.

Special System Parameters

C.

System-Parameters Customer-Options

D.

Feature-Related System Parameters

Question # 2

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

A.

VDNs ensure that agents can originate and terminate calls.

B.

VDNs interpret the skills an agent has.

C.

VDNs route calls by pointing to a vector.

D.

VDNs define the call flow through the call center.

E.

VDNs pass parameters to the vector for processing.

Question # 3

A supervisor wants their agents to automatically log out at a specific time.

Which two administration forms are used to configure this functionality? (Choose two.)

A.

Station Form

B.

Agent LoginID Form

C.

Hunt Group Form

D.

Feature-Related System-Parameters Form

Question # 4

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

A.

VDN Override on VDN 7202 is set to no

B.

VDN Override on VDN 7201 is set to yes

C.

The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

D.

No agents are staffed in skill 1

Question # 5

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

9432

B.

876549432

C.

3876

D.

87654