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In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?
What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Reference Avaya Aura™ Call Center 6.0 Overview Page 18
Which property of the SET command makes the command unique when dealing with variables?
A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?