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 7392X Dumps with Practice Exam Questions Answers

Questions: 63 questions

Last Update: Mar 20, 2023

Avaya Certification Exam 7392X has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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7392X Questions and Answers

Question # 1

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?


Create a class of service (COS) for the dialing features.


Create a class of restriction (COR) for calling privileges.


Create a class of restriction (COR) for the feature access code.


Create a class of service (COS) for a collection of feature access codes.

Question # 2

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?


Automatic Number Identification (ANI)


Basic Call Management System (BCMS)




Service Level Maximizer (SLM)

Question # 3

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)


Agents should log in manually to each split.


Agents could be logged in to 20 splits maximum.


Splits could be measured by Basic Call Management System (BCMS).


After an ACD-call, an agent will automatically change its state to AUX.

Question # 4

Which property of the SET command makes the command unique when dealing with variables?


The SET command allows variables to be manipulated using arithmetic and string operators


The SET command allows you to place calls in a particular queue


The SET command allows a group of variables to follow a specific pattern


The SET command reassigns variables to new values during the process of a vector

Question # 5

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?


Agent Stations






Hunt Groups