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 6211 Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Mar 19, 2023

Avaya Certification Exam 6211 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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6211 Questions and Answers

Question # 1

Which component is used to add servers in Contact Center Manager Administration (CCMA)?






Access and Partition Management


Contact Center Management

Question # 2

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?


Single standard XML file or flattened XML file


Single standard HTML file or flattened HTML file


Single standard CSV file or flattened CSV file


Single standard XSD file or flattened XSD file

Question # 3

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?


the Outbound Campaign Management Tool


the Outbound Message Handler


the Inbound Message Handler


the Rules Engine

Question # 4

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?


Avaya Aura® Media Server (AAMS)


Contact Center Manager Server (CCMS)




Communication Control Toolkit (CCT)

Question # 5

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?


the assignment of a route point for each email skillset


the assignment of a script for each email skillset


the assignment of a vector for each email skillset


the assignment of an open queue for each email skillset