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 6211 Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: May 20, 2022

Avaya Certification Exam 6211 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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6211 Questions and Answers

Question # 1

You have installed the Avaya Aura® Contact Centersoftware and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)


Testing CTI connections


Making phone calls


Testing SIP connections


Transferring phone calls

Question # 2

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?


Contact Center Multimedia (CCMM


Avaya AgentDesktop (AAD)


Contact Center Manager Server (CCMS)


Contact Center Manager Administration (CCMA)

Question # 3

During the Avaya Aura® Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?


Agent Desktop Configuration, General Settings, Advanced Settings


Agent Desktop Configuration, General Settings


Agent Desktop Configuration, User Settings


Agent Desktop Configuration, Resources

Question # 4

Users of the Outbound Campaign Management Tool require access rights to theOutbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?




Access and Partition Management


Contact Center Management



Question # 5

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?


Inbound Mail License Server


Inbound Mail Server


Inbound Mail Manager Server


Inbound Mail Application Server

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