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 6211 Dumps with Practice Exam Questions Answers

Questions: 60 questions

Last Update: Dec 6, 2023

Avaya Certification Exam 6211 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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6211 Questions and Answers

Question # 1

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?


Contact Center Database Maintenance Utility


Control Utility


CCMM Data Management


System Control and Monitor Utility

Question # 2

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?


Enter the SIP address of the agent phoneset in the Voice URI field.


Select the "Enable CTI for this agent" option.


Select the "Create CCT agent" option.


Set the agent user type to "Supervisor/Agent".

Question # 3

A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?


It is loaded on external database.


It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.


It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.


It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Question # 4

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?


Launch the screenpop internally in the tab of the Agent Desktop


Launch the screenpop externally on the user's browser


Launch the screenpop externally in the agent's Conferencing software


Launch the screenpop internally in the initial screen of the Agent Desktop

Question # 5

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?


Contact Center Multimedia (CCMM)


License Manager


Contact Center Manager Administration (CCMA)


Contact Center Manager Server (CCMS)