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 500-445 Dumps with Practice Exam Questions Answers

Questions: 56 questions

Last Update: Mar 24, 2023

Cisco Certification Exam 500-445 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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500-445 Questions and Answers

Question # 1

When does the workflow assignment service publish a message to the application server?


when the agent logs out


when a new email is assigned to a user


when a new task is created


when the agent login in

Question # 2

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)


Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.


SS0 allows administrators to check the status of agent and supervisor performance.


SS0 is not enabled by default; configuration is necessary.


SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.


Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

Question # 3

What are two considerations when installing Web Servers? (Choose two.)


The web server can be installed outside the firewall.


Web server components should be installed on a separate VM.


Web server components should always be installed along with the application server.


Web server is not mandatory and is optional.


The web server cannot be separated from its corresponding application servers across a firewall.

Question # 4

Where is the Script selector in CCE mapped in ECE?




Dialed Number




Call Type

Question # 5

What are three report categories and templates included for ECE reporting? (Choose three.)


Supervisor Status


Contact Center Trend


Email Survey


Service Level Agreement


Service Level Performance


Contact Center CCAI


Agent performance