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 500-445 Dumps with Practice Exam Questions Answers

Questions: 56 questions

Last Update: Dec 3, 2022

Cisco Certification Exam 500-445 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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500-445 Questions and Answers

Question # 1

What is the messaging server component for 400 agent deployments?


collocated with other components and with services server


always installed on a dedicated VM


collocated only with services server


collocated with other components

Question # 2

What is the limit of concurrent agents per application server?









Question # 3

What are three report categories and templates included for ECE reporting? (Choose three.)


Supervisor Status


Contact Center Trend


Email Survey


Service Level Agreement


Service Level Performance


Contact Center CCAI


Agent performance

Question # 4

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)


Adjust the start time and end time for all shifts.


Delete the existing shift label before creating a new one for daylight saving time.


Change the timezone at the user group level.


Change the timezone at the system partition level.


Change the timezone at the department level.

Question # 5

What is the formula for a standardized agent count for email?


Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10


Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6


Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20


Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4