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 500-052 Dumps with Practice Exam Questions Answers

Questions: 90 questions

Last Update: Feb 20, 2024

500-052 Question Includes: Single Choice Questions: 62, Multiple Choice Questions: 28,

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500-052 Questions and Answers

Question # 1

An organization wants to collect an account number from a customer via IVR prompting.

Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.

The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the

CRM Database server to retrieve the customer record.

Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?


Cisco Unified CCX Standard


Cisco Unified CCX Enhanced


Cisco Unified CCX Premium


Cisco Unified CCX Enterprise


Cisco Unified IP IVR

Question # 2

Which information is readable to Cisco Collaboration Software in the cloud?




plain text name value pair


PII and plain text name value pair


No information is readable to Cisco collaboration Software.

Question # 3

In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?


ASR or TTS servers


wallboard server


SMTP server


enterprise database

Question # 4

In a Cisco Unified CCX application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?


Create Container Prompt


Create Generated Prompt


Create Language Prompt


Create Conditional Prompt

Question # 5

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?




demilitarized zone


corporate network


wherever the Cisco Unified UCCX server is deployed