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 3314 Dumps with Practice Exam Questions Answers

Questions: 62 questions

Last Update: Mar 19, 2023

Avaya Certification Exam 3314 has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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3314 Questions and Answers

Question # 1

Which component in Proactive Outreach Manager (POM) is responsible for defining the rules at the address or agent level, and evaluates them before the call attempts?


Rule Engine


Campaign Director


POM Web Services


POM Driver

Question # 2

Trace item in the Avaya Aura® Orchestration Designer application is being used to debug an application in the Tomcat runtime environment.

In which directory is the Trace item log file located in an Avaya Aura® Experience Portal (AAEP) runtime environment?









Question # 3

What is the purpose of the Operational Database?


To work as a temporary database, creating a new table for each job to hold filtering and sort criteria changes, being applied dynamically


To add a new database to the current Schema, acting as default database in case of data inconsistency in the server database


To increase the number of concurrent users to POM for different jobs, using the same MPP resources, from either the primary or the auxiliary server


To Load Balance with the POM database, sharing campaign contacts and rules, and collecting real time information from the POM Monitor

Question # 4

Which statement with respect to the setup of Proactive Outreach Manager (POM) zones is true?


An organization defined in a specific zone can, under certain circumstances, use more resources than have been assigned to that zone.


The allocation of the Agent Manager can be changed without disruption of any currently logged in agents.


Licenses are automatically moved between zones if needed.


One campaign can run simultaneously in multiple zones on a system.

Question # 5

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)


Agents with the longest idle time are reserved for an eligible job


Priority of calls in the queue


Priority of the job task


Agent skill level