CRT-271 Questions and Answers

What are the four stages of the Community Roll-out framework?

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?Choose 3 answers

Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement?

Select one or more of the following:

A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?

Select one or more of the following:

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.

What is the most efficient way for a Salesforce Admin to get this information from customers?

Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?

Select one or more of the following:

Universal Containers builds a partner community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?

Select one or more of the following:

Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:• Five active Communities• Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container• Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?

A Salesforce admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community. What three things should the Salesforce admin do to brand this community using Community Builder?

Choose 3 answers

Select one or more of the following:

Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements? Choose 3 answers

Select one or more of the following:

Universal Containers needs to add their own logo to the Community login page.What is the most efficient way for the Salesforce Admin to accomplish this?

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

Regional Containers have been developing their Partner Community, they have created all the required pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?

Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:

- Partner users should NOT be able to access accounts and cases that they do NOT have access to.

- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.

- Partner users must be able to collaborate within the private groups they are members of.

What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.

Northern Trail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards. • Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.

What is the most likely cause of this issue?

What declarative Community Branding features are available in the Community Builder? [Pick 3]

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site. What Communities feature would you recommend to use?

You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a Salesforce Admin set the record list component properties?

Universal Containers needs a Community for distributors who manage their sales with the following requirements: • Each distributor has multiple users. • Users within the same distributor should be able to talk with each other. • Users should NOT be able to talk with users from other distributors. • The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?

Select one or more of the following:

Universal Containers needs their channel partners to collaborate on opportunities within their new partner Community based on the Napili template. What is the recommended way to accomplish this task?

Which three Lightning Components are available in Builder when customizing a home page? Choose 3 answers

Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

Select one or more of the following:

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.

Which approach should the Community Cloud consultant recommended to accomplish this?

Select one or more of the following:

What is the most efficient way for the Salesforce Admin to fulfill these requirements?

Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:• Leverage Chatter for collaboration.• Private project collaboration between the customer and Universal Containers.• Leverage documents, tasks, and events in the project space.• Customers can only see and access their projects.

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule?

Choose 3 answers

Select one or more of the following:

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers

Select one or more of the following:

What must your enable at the User level to ensure External Users are able to view Knowledge?