C_S4CSV_2308 Questions and Answers

In the Custom Fields app

In the Extensibility Cockpit app

In the Maintain SAP Business Technology Platform Extensions app

In the Runtime Authoring mode

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Review the integration requirements collected from the Digital Discovery Assessment.

Evaluate the Business-Driven Configuration Questionnaire responses.

Upload customer master data in the Starter system using migration templates.

Deactivate scope items that are NOT part of the Statement of Work/Digital Discovery Assessment.

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

Maintenance plans can be set up to automatically release a service order when it's created.

Customer-specific price agreements are copied from the service contract to the service order, when creating a service order referencing the service contract.

Service orders need to be created via an application programming interface (API) in which the service contract is referenced.

The service contract contains a detailed description of all services provided, but customer-specific price agreements need to be maintained in every service order.

For service orders, automatic service contract determination is available whenever a user creates a new service order for the customer for which the contract was created.

Helping to achieve on-time service delivery by monitoring service notifications for completeness

Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities

Helping to achieve on-time service delivery by monitoring service orders for completeness

Comparing and analyzing service orders across different dimensions to be able to act when needed

The main item of the service bundle in the Time & Material service order requires either status Released or status Completed before the service bundle can be billed.

The main item of the service bundle in the Time & Material service order requires status Completed before a completed sub-item can be billed.

The sub-items of the service bundle in the Time & Material service order require status Completed before the service bundle can be billed.

The sub-items of the service bundle in the Time & Material service order require status Released before they can be billed.

A strategy plan

A multiple counter plan

A time-based single cycle plan

A performance-based single cycle plan

The test process has not been made visible.

Data binding exists with another process.

The test plan user has not been created yet.

The test plan has already been executed.

You activate the product proposal functionality in the item category used in the service order.

You add the required service contract as a reference document to the service order on header level.

You create a bill of material (BOM), representing the components that can be selected in the service order.

You create an equipment as a reference object and assign in to the service order.

As part of a solution order in SAP Subscription Billing

Automatically out of a service contract

Via an API (Application Programming Interface)

Manually using a dedicated SAP Fiori app

Assign PFCG profiles to a business role

Maintain catalog roles

Maintain restrictions

Assign business catalogs to a business role

Demonstrate SAP Best Practices in the Starter system.

Conduct end-user training on active scope items.

Highlight areas that require configuration or extensibility decisions.

Determine set up instructions for customer-driven integrations.

Modify building blocks.

Create new scope items.

Add new sales organizations.

Add blocking reasons for billing.

Change approval thresholds.

A new item category called Credit Memo Request Item becomes available for service contract items.

A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.

An approval flow for the approval of service contract items for the creation of credit memo requests can be created.

Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.

Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)

Internal Sales Representative – Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)

Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)

Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)

You can create service orders for technical objects physically located at a customer.

You can create service contracts for business partners with the role Vendor.

You can create service contracts for business partners with the role Customer.

You can create service notifications and service orders for technical objects within your own organizational structure.

A billing plan that contains settlement rules can be assigned to a service contract item during its creation.

Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service.

A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.

A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract.

If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.

You can manually change the price of the service bundle using condition type PPR0.

You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).

Pricing for the sub-items belonging to a service bundle is ignored.

The account assignment object for the main item is inherited in the sub-items.