Which of the following techniques is used to identify ambiguous or unverifiable requirements?
A business analyst is discussing the acceptance criteria for a new measurement system with the operations manager. The operations manager is particularly concerned about the accuracy of the new system because mistakes in data measurements could be extremely costly to fix.
Which of the following is the best strategy to define the appropriate acceptance criteria?
A company is in the final phases of implementing a project for a client. Which tool or technique could the business analyst use to iteratively validate the solution?
Which of the following can be used to determine if requirements align to the product's objectives?
A business analyst is trying to complete the requirement documentation of a project and finds that the developers have started development. The business analyst should first facilitate the:
Company A has initiated a project to update their online ordering system. The business analyst has noticed that the purchasing department, a primary stakeholder, is excluded from the list of stakeholders.
In which reference material can the business analyst find information about the missing project stakeholders?
A stakeholder has rejected a project's deliverable because it does not meet the original business need. It is further determined that the deliverable does not meet the requirements identified in the baseline.
What is the best approach to resolve this issue?
The project team has all the document control process and versioning in place to capture the requirements changes. The team ensures that the change is documented in the scope document, resulting in the changed work breakdown schedule (WBS) and schedule. However, a key requirement was not implemented in the release.
Which is a possible reason why the requirement was not implemented?
A business analyst has started a project for a system enhancement. In order to determine how the requirements will be approved, the business analyst schedules a meeting with the stakeholders to discuss the proposed approval process.
Which measure of effective decision making allows the business analyst to finalize the process for requirement approval?
A firm implements SharePoint and the business analyst creates the requirements to develop a business analysis repository. In the requirements, the analyst describes a detailed workflow that includes appropriate stakeholders receiving email notifications of certain
activities. The SharePoint team needs to know which activities should trigger the notification workflow.
Which workflow trigger should the business analyst incorporate?
A project team has been assembled to streamline accounts payable processes in all divisions of the company. As part of the planning activities, the business analyst is working to identify stakeholders.
Which of the following techniques would the business analyst use to identify stakeholders?
How should a business analyst determine whether a solution satisfies business requirements?
What should the business analyst do to ensure that all requirements meet a quality checklist before the development and testing phase?
A company wants to procure a tool to improve customer satisfaction and loyalty. Which of the following documents would provide basis for analyzing vendor products?
After analyzing a set of requirements documents, it is determined that the requirements are not yet ready for peer review. This was most likely caused by:
A startup company sells organic vegetable and fruit smoothies. Management is tracking a rapid decrease in sales of their best-selling juice, so they contract a business analyst to identify solutions in order to increase sales by comparing similar products offered by competitors.
Which technique or tool should be used?
A company uses a prioritization range of 1-10, in which 10 represents the highest or best. According to the information from the table, which option should the business analyst recommend?
The technology department identified a defect in the company's software, which leads to an increase in human resource requirements to perform manual transactions as a workaround for tasks that should have been automated. The company begins losing money, so it hires a business analyst to produce a business case that outlines the problem/opportunity, potential options, and a recommendation for how to proceed.
Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid
recommendation?
The customer generated a design specification for a new product. What is the best action to take to establish an approved requirements baseline with the customer?
When faced with a tight timeline, the project sponsor suggests that the project team start development without creating traceability artifacts. What should the business analyst do?
In the first few weeks after a large implementation of a new web-based application, a critical report failed. Further Investigation determined that a worker had been using a field that was not supposed to be used. This issue was not identified in testing.
Which technique could have prevented this problem from occurring?
A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?
A business analyst is working on a system enhancement project and has completed the requirements according to the requirements management plan. The business analyst is now ready to request approval from the stakeholders.
How should the business analyst obtain approval?
For a large, highly complex project with significant risk, which elicitation technique should be used to analyze input to and output from the product?
A project team has been assembled to reduce production costs. The business analyst is working with the project team to review and approve requirements. A stakeholder from the assembly line area has an issue with one of the requirements since it is dependent on using existing equipment that is set to be retired within the next six months.
Which of these techniques would the business analyst use to manage issues identified by stakeholders with requirements to ensure that
those issues are resolved?
The business analyst wants to ensure that requirement changes can be formally tracked after the product is baselined. What will the business analyst need to evaluate the proposed change?
A company is developing a new risk management system. The company expects the system to evolve in the near future due to changing government regulations.
Which approach will better cope with the requirements’ volatility?
Once a new project has been identified, the business analyst works with project team members to define what will be included in and excluded from the new system. Which of the following has the business analyst defined?
When modeling processes or analyzing tasks, business rules can be uncovered by asking about:
Midway through the requirements gathering phase, a stakeholder informs the business analyst that a requested requirement does not address the solution. The stakeholder wants to know who made the request. The business analyst spends hours searching emails to identify the requestor.
What should the business analyst have documented?
The business analyst wishes to clarify the project's key business drivers and ensure that requirements can be prioritized to provide maximum business value. Which question should the business analyst ask of stakeholders to help obtain this clarification?
A business analyst in organization Y is assigned to elicit requirements in a project within a defined timeline. The business analyst has identified and invited key stakeholders to a requirements workshop. However, the stakeholders are not giving clear and concise requirements; their opinions about requirements are changing and conflicting with each other in the meeting. In the end, the business analyst could not elicit and define the requirements and therefore adjourned the meeting.
Which tool or technique could have been used by business analyst to avoid this situation?
What is a standardized, effective, and efficient way to manage changes to project documentation?
Which tool should be used to improve the communication of product needs with the stakeholders and to improve their understanding?
A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation
process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume
reporting required by the company's financial department. The business analyst for the project determines that the selection criteria
needed was not specified in the system requirements or design specifications.
Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement
was missed?
During the initial phase of a project, which technique could assist in identifying and categorizing the stakeholders?
A business analyst is working on a project to update the user interface for a legacy procurement system. An end user raises concerns that the new solution will not support their core business processes.
How could the business analyst address the end user's concerns about the new interface?
A project affects the marketing unit and procurement unit. The project manager gives the business analyst an overview of the project for the first time.
What should the business analyst do immediately after the discussion?
Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?
The human resources, engineering, and marketing departments have provided feedback on the business needs for a new product. After analyzing the feedback from the three departments, it would be best to:
A new business analyst has taken over on a project that is in the development phase. The project manager is looking for an update on requirements status.
What should the business analyst use to help communicate the status?
The business analysts have concluded a requirements elicitation workshop. They now need to define rationale for each requirement.
Which of the following pairs of items would be important to include in the rationale?
The project team is early in the development phase of a new product. The project will need to be completed on a tight timeline and with a lean budget.
What should the team do to reduce the risk of rework?
A business analyst for Company A has been assigned to a three-year project to assist health insurance Company B with implementing and testing a new set of medical codes. The business analyst has identified many stakeholders who will participate in the project. For example, Company A will designate technical staff to write and code the requirements and provide a testing team to test the new
functionality. The senior director of Company B will require weekly progress updates. The project manager from Company A will create
project plans, schedule meetings, and provide meeting minutes.
In the scenario above, what is the role of the technical staff and testing team from Company A?
Company A is working on implementing a new platform with multiple stakeholders. The business analyst has gathered the requirements and established a baseline. However, scope creep is a persistent problem.
What could the business analyst have established to help manage this situation?
When a change request is received, the business analyst is responsible for:
A sponsor requests a new requirement. The business analyst explains that most of the information needed for this requirement does not exist and that the requirement cannot be implemented. The business analyst recommends deferring the requirement until the needed information is available and then adding it to a subsequent project. The sponsor agrees.
What should the business analyst do next?
A company is working on the next big release of their best-selling product. The requirements will be validated through in-person validation sessions.
What would be the most viable technique to use in this scenario?
A new project's goal is to replace an existing system. What is an input into solution evaluation and decision making in this context?