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C9560-656 Questions and Answers

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C9560-656 Questions and Answers

Question # 6

IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. How can user access to the desk agent simplified view be revoked?

A.

set the global system property desk.agent.sdadeskagent to 0

B.

set the global system property desk.agent.simplified.view to FALSE

C.

uncheck the Show Desk Agent Simplified View application option in the User Security application

D.

uncheck the Show Desk Agent Simplified View application option in the Security Groups application

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Question # 7

What is a valid status sequence for a Response Plan?

A.

Draft> Active > Inactive> Active

B.

New> Active> Inactive > Revised

C.

Draft> Pending > Active> Inactive

D.

New> Pending> Active > Revised

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Question # 8

What is the purpose of the Automation Scripts application?

A.

to generate scripts and compile Java files to automate routine tasks

B.

to generate scripts and compile Java files to automate data importation

C.

to implement scripts to automate routine tasks without having to recompile Java files

D.

to implement scripts to automate data importation without having to restart the server

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Question # 9

What is the purpose of the Update Tool with Service Catalog optional content?

A.

It is used to install the optional content after the IBM SmartCloud Control Desk V7.5 implementation.

B.

It is used to uninstall the optional content after the IBM SmartCloud Control Desk V7.5 implementation.

C.

It can be used to modify the service content data to reference a different organization, site, set, and vendor.

D.

It can be used to add the additional Service Catalog process content available from the Integrated Service Management Library.

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Question # 10

What must be true for a Ticket Template to be applied to a ticket?

A.

The Ticket Template must be in Active status.

B.

The Ticket Template must have a Class defined.

C.

The Ticket Template must have an Organization defined.

D.

The Ticket Template must have the same site as the logged in user.

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Question # 11

Which two applications use catalogs to allow users to search for and order services? (Choose two.)

A.

Offerings

B.

Catalogs

C.

Offering Catalog

D.

Self Service Center

E.

Create Service Request

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Question # 12

A survey must be in which status in order to make and apply updates?

A.

Draft

B.

Closed

C.

Inactive

D.

Pending

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Question # 13

Which field is mandatory when creating a new Response Plan?

A.

Ranking

B.

Conditions

C.

Description

D.

Response Plan Administrator

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Question # 14

Which two types of launch points are available to create an automation script? (Choose two.)

A.

action

B.

object

C.

status

D.

security

E.

escalation

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Question # 15

Which statement is true about the Offering Catalog application?

A.

Users can create and manage offerings.

B.

Users can create and manage offering catalogs.

C.

Users can submit requests for available offerings.

D.

Users can manage user access to specific offerings.

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Question # 16

Notifications can be sent to users to inform them of catalog requests status only when which configuration has been completed?

A.

The e-mail feature turned on in IBM WebSphere or Oracle WebLogic

B.

A mail server on the same system as IBM SmartCloud Control Desk

C.

A valid host name or IP address in the mail.smtp.host system property

D.

A valid DNS server host name or IP address in the maximo.property file

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Question # 17

Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

A.

They group customers.

B.

They group work orders.

C.

They group offerings that are commonly ordered.

D.

They group shopping carts that are commonly submitted.

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