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GCX-SCR Questions and Answers

Question # 6

Which of the following statements about templates in scripting are true? (Choose two.)

A.

Script templates are entire scripts that have been packaged for reuse.

B.

Use a component template when you create a new script.

C.

A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.

D.

Component templates are parts of a page that you can reuse in other scripts.

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Question # 7

HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.

A.

True

B.

False

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Question # 8

Select the built-in variables available in Scripts. (Choose three.)

A.

Agent Name

B.

Queue Name

C.

Customer Preferred

D.

Language

E.

Agent Call Duration

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Question # 9

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

A.

Update the customer details in the script.

B.

Invoke 'Outbound Update Contact' action

C.

Use the notes section to pass information about the interaction.

D.

Both A and B.

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Question # 10

Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

A.

Callback

B.

Data Actions

C.

UUI

D.

Outbound

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Question # 11

Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

A.

True

B.

False

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Question # 12

The ________________ allows you to easily format text using Markdown syntax.

A.

Image Component

B.

Input Component

C.

Markdown Component

D.

Text Component

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Question # 13

Select the categories of Prompts in Architect. (Choose two.)

A.

User

B.

Menu

C.

Data

D.

System

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Question # 14

By default, Line Recording is disabled.

A.

True

B.

False

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Question # 15

Which of the following best defines the ACD evaluation method Best Available Skills?

A.

Looks for the first available agent and ignores any skill requirements.

B.

Matches the interaction to the first available agent who has all of the requested skills.

C.

Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

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Question # 16

You can modify the data type of a variable once it has been created.

A.

True

B.

False

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Question # 17

Once you set the page name in the script, you cannot change it later.

A.

True

B.

False

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Question # 18

Identify the template that contains one or more visual components that you can insert into a script page.

A.

Custom Template

B.

Script Template

C.

Component Template

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