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 CRT-251 Dumps with Practice Exam Questions Answers

Questions: 231 questions

Last Update: Apr 21, 2024

CRT-251 Question Includes: Single Choice Questions: 150, Multiple Choice Questions: 81,

CRT-251 Exam Last Week Results!

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CRT-251 Questions and Answers

Question # 1

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?

A.

Salesforce Service Cloud

B.

Salesforce native CTI Connector

C.

Salesforce High Velocity Sales

D.

Salesforce Sales Cloud

Question # 2

Cloud Kicks currentlysupports three business lines within a single Salesforce instance:

Running, Athleisure, and Celebrity Co-Branded. The VP of Atheisure controls a large budget

and is often able to re-prioritize business stories and ‘shadow projects’ into releases ahead of

other groups.

This topic comes up frequently and often details the monthly project management meeting,

which limits the amount of time available to cover other critical topics.

Which two strategies should the consultant recommend to address these issues?

Choose 2 answers

A.

Create a weekly All-Hands call, including business and technology resources, to review direction and priority of development.

B.

Divide the development team into three units/tracks to support each line of business independently.

Question # 3

Cloud Kicks (CK) wants to ensure Opportunity are associated with the relevant marketing Campaign In the past, CK has struggled to evaluate marketing Campaign ROI.

Which process improvement should the consultant recommend?

A.

Validate that the Primary Campaign Source field on Opportunity records is populated.

B.

Leverage the Probability(%) field on Opportunities to forecast revenue.

C.

Ensure the Opportunity is associated with an Account record.

D.

Ensure the Typefield on Opportunities reflects the Campaign source.

Question # 4

A customer notices a large increase in leads createdovernight which exceed the daily

limits. Upon examination, the leads appear to be created by bots. The Customer uses a standard

web-to-lead from without safeguards in place to limit spam on forms.

What should the consultant recommend as the first line of defense before republishing the

form?

A.

Select Require reCAPTCHA Verification in Web-to-Lead settings.

Question # 5

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.

What should the admin create to meet this requirement?

A.

Capability Model

B.

Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram

C.

Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram

D.

Value Stream Map