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7497X Questions and Answers

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7497X Questions and Answers

Question # 6

When the 30-day license grace period ends for the Avaya Breeze™server, the server goes into which

State?

A.

Deny New Service State

B.

Block New Service State

C.

Active New Service State

D.

Accept New Service State

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Question # 7

For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A.

WorkRequestID=RouteRequestID=ContactID

B.

WorkRequestID=ContextStoreID-UCID=ContactID

C.

WorkRequestID=CustomerID=UClD=ContactID

D.

WorkReque$tID=ContextStoreID and ContactlD=UClD

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Question # 8

When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts Context Store to create a Context ID for the new Voice Interaction?

A.

Avaya Aura® Experience Portal IVR Application

B.

Avaya Aura® Session Manager

C.

Avaya Aura® Application Enablement Services

D.

Avaya Aura® Communication Manager

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Question # 9

Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

A.

Customer ID

B.

Work Request ld

C.

Agent ID

D.

Attributes

E.

Work flow Type

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Question # 10

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.

Which two log locations contain the logs for the UCM component? (Choose two.)

A.

Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/

B.

UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

C.

CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

D.

PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/

E.

Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/

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