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6211 Questions and Answers

Question # 6

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

A.

Progressive dialing

B.

Predetermined dialing

C.

Predictive dialing

D.

Preview dialing

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Question # 7

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A.

IM_

B.

EM_

C.

OB_

D.

VM_

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Question # 8

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

A.

Avaya Agent Desktop

B.

Contact Center Manager Server

C.

Contact Center Manager Administration

D.

Session Initiation Protocol

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Question # 9

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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