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6211 Questions and Answers

Question # 6

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

A.

Agent Desktop Configuration, Default Closed Reasons

B.

Agent Desktop Configuration, General Settings

C.

Agent Desktop Configuration, Resources

D.

Agent Desktop Configuration, User Settings

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Question # 7

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A.

Contact Center Multimedia (CCMM)

B.

License Manager

C.

Contact Center Manager Administration (CCMA)

D.

Contact Center Manager Server (CCMS)

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Question # 8

Which AvayaAura® Contact Center component is required for Contact Center Multimedia deployment?

A.

API Server

B.

Agent Desktop

C.

SIP Connector

D.

Avaya Aura® Media Server

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Question # 9

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

A.

A multimedia suffix is added to the skillset name.

B.

A multimedia prefix is added to the skillset name.

C.

A multimedia disposition code is added to the skillset.

D.

Multimedia is added to the skillset name.

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