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3314 Questions and Answers

Note! Following 3314 Exam is Retired now. Please select the alternative replacement for your Exam Certification.

3314 Questions and Answers

Question # 6

Which statement about Proactive Outreach Manager (POM) is true?

A.

The POM call back feature supports progressive dialing mode.

B.

Contact Recorder uses the same Dialer license for the integration with POM.

C.

POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.

D.

POM provides Common Agent Desktop integration with Call Center Elite.

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Question # 7

Which component of the Proactive Outreach Manager (POM) solution supports load balancing, even in a multi-server installation?

A.

Campaign Manager

B.

Rule Engine

C.

Campaign Director

D.

POM Database Server

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Question # 8

Which EPM web page is used to specify the report data to be collected from an MPP and for how long the data will be stored?

A.

Report DB Settings

B.

Report Data Configuration

C.

MPP Servers

D.

EPM Servers

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Question # 9

Which Avaya Aura® Experience Portal component interfaces with WebLM server for licensing services

A.

Session Manager

B.

Communication Manager

C.

Media Processing Platform

D.

Primary Experience Portal Manager

E.

Auxiliary Experience Portal Manager

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