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Salesforce-Communications-Cloud Questions and Answers

Question # 6

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

•They often need to refer back to their documents for routine customer requests

•They are able to handle the majority of customer request themselves despite of current challenges

•Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

A.

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

B.

Leverage the CPQ cart for all cases minimize the implementation effort

C.

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

D.

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

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Question # 7

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

A.

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

B.

Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

C.

User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

D.

User, Person Account, Billing Account, Service Account, Contacts, Assets.

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Question # 8

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A.

Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B.

Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C.

UX experience is the most important. Fully design and validate the UX before designing the integration step

D.

Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

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Question # 9

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

B.

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

C.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

D.

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

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Question # 10

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A.

Discounts.

B.

Adjustment using Context rules

C.

Promotions

D.

Customizations using CPQ Hooks

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Question # 11

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A.

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

B.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

C.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ……trigger on custom object to insert product and related records in the product catalog.

D.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

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Question # 12

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A.

Model the router technical product and decompose it from the business internet offer.

B.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C.

Model the router as an attribute of the business internet offer with a default value of ‘included’

D.

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

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Question # 13

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

•Product must be grouped during decomposition in order to send products to the billing system based on location

•After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

A.

Split the order into multiple order and group order items based on the service location

B.

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

C.

Use the CPQ multisite feature and group the service locations and create orders for each group

D.

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

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Question # 14

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

C.

Configure a Callout Orchestration item using the enhanced system interface

D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

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Question # 15

ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?

A.

Use industry order management to inform the assurance platform as a part of the orchestration plan

B.

Use an on-demand data pull from communication cloud using REST API from servicer assurance

C.

Use a Bulk API connector via middleware

D.

Use platform events and GetAsset API

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Question # 16

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A.

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

B.

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

C.

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D.

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

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Question # 17

Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A.

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Mobile Offer Spec Type’ Object Type.

B.

Create ‘Mobile offer Spec Type’ with base attribute as parent object type and associate mobile device offers with object type and add additional attributes

C.

Create ‘base offer Spec Type’ object type with all attribute and associate mobile device offer with this object type

D.

Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Base Offer Spec Type’ Object Type.

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Question # 18

A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A.

By automatically balancing order processing tasks across multiple orchestration items

B.

By automatically balancing order processing tasks across multiple orchestration queues

C.

By automatically queuing the fulfillment request to retry according to predefined retry policy.

D.

By automatically queuing the fulfillment request to retry according to fallout analysis report.

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Question # 19

UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A.

Create price list and price list entries associated with context Rules per region

B.

Create an attribute on business internet offers and use attribute based pricing

C.

Create price list per region and use context Rules to determine the correct Price List

D.

Create base price list and multiple child price list per region

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Question # 20

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A.

To create inventory items to be used in subsequent MACD.

B.

To validate the migrated assets data aligns with assets data model

C.

To validate if decomposition works on migrated assets

D.

To validate if MACD works on migrated Assets.

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Question # 21

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A.

Leverage the EPC functionality to track the product related configuration.

B.

Create a Product Time to market app from template in CRM analytics to track the product time to market

C.

Create salesforce report on EPC project object to track the product time to market.

D.

Create a salesforce Report on the Product object to track the product time to market

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Question # 22

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A.

Discount

B.

Promotions

C.

Time Plan

D.

Offering

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Question # 23

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B.

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

C.

Accommodate the feature since otherwise business representative will not accept the iteration results.

D.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

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