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 SVC-19A Dumps with Practice Exam Questions Answers

Questions: 70 questions

Last Update: Aug 17, 2022

Apple Certification Exam SVC-19A has been designed to measure your skills in handling the technical tasks mentioned in the certification syllabus

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SVC-19A Questions and Answers

Question # 1

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra gave you and what you have observed, what is a logical question to ask next?


Did you try to plug in the power adapter to a different wall socket in your home?


Do you have the same issue when charging with the power adapter that came with your iPad Pro?


Have you tried charging with a different USB to Lightning cable?


Are you aware of any other ways you can charge an iPad Pro, like using a computer?

Question # 2

Examine the image.

Which feature in macOS is opened by clicking on this dock icon?


System Preferences







Question # 3

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.”

Which of the following is the correct response to this statement?


Customers can complete these part replacements more quickly, reducing the chance of ESD damage.


Customers are more likely to understand ESD precautions than technicians are.


Customers replace far fewer parts than service technicians.


Customers are more careful because it is their own device.

Question # 4

Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.

Which of the following is the correct statement about his situation?


Tony will have to purchase an iTunes gift card before he can setup his Apple ID.


Tony will have to use a bank account and routing number to setup his Apple ID.


Tony can create an Apple ID in iTunes without a credit card or other payment method.


Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.

Question # 5

Lew is not certain that his Apple ID is working correctly in macOS. Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?


Open System Preferences, click iCloud, and verify that the account is signed in.


Click the Apple menu, select Apple ID, and ensure that Lew’s Apple ID is listed.


Open the Apple ID pane in System Preferences.


Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

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